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Omni-channel retailing: Do offline retailers benefit from online reviews?
16 references·16 citing·45 second hopsampled
Omni-channel retailing: Do offline retailers benefit from online reviews? (2019)Omni-channel retailing: Do offline retail…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…What makes a helpful online review? a study of customer reviews on amazon.com (2010)What makes a helpful online r…The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry (2008)The dynamics of online word-o…The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004) (2008)The Concept of Information Ov…Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Examining the Relationship Be…Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)Exploring the value of online…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Direct Marketing, Indirect Pr…Stability in Competition (1990)Stability in CompetitionDimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Rational Expectations and the Theory of Price Movements (1961)Rational Expectations and the…Stability in Competition (1929)Stability in CompetitionManufacturer's choice of online selling format in a dual-channel supply chain with green products (2024)Manufacturer's choice of onli…Physical or virtual showroom? The decision for omni-channel retailers in the context of cross-channel free-riding (2023)Physical or virtual showroom?…Information transparency and business mode selection in online platforms under manufacturer competition (2023)Information transparency and …Coupon promotion and its cross-channel effect in omnichannel retailing industry: A time-sensitive strategy (2023)Coupon promotion and its cros…Omnichannel marketing: structured review, synthesis, and future directions (2022)Omnichannel marketing: struct…Effects of Online Consumer Reviews on a Dual-Channel Closed-Loop Supply Chain With Trade-In (2022)Effects of Online Consumer Re…Value creation through omnichannel practices for multi-actor customers: an evolutionary view (2021)Value creation through omnich…The complexity analysis and chaos control in omni-channel supply chain with consumer migration and advertising cost sharing (2021)The complexity analysis and c…Robust omnichannel retail operations with the implementation of ship-from-store (2021)Robust omnichannel retail ope…Omni-channel retailing: A data-driven distributionally robust approach for integrated fulfillment services under competition with traditional and online retailers (2021)Omni-channel retailing: A dat…Omni-channel integration: the matter of information and digital technology (2021)Omni-channel integration: the…How can channel information strategy promote sales by combining ICT and blockchain? Evidence from the agricultural sector (2021)How can channel information s…Effects of online-to-offline spillovers on pricing and quality strategies of competing firms (2021)Effects of online-to-offline …Buy-online-and-deliver-from-store strategy for a dual-channel supply chain considering retailer’s location advantage (2020)Buy-online-and-deliver-from-s…Behavioral changes of multichannel customers: Their persistence and influencing factors (2020)Behavioral changes of multich…Understanding consumers’ paths to webrooming: A complexity approach (2019)Understanding consumers’ path…The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Digital economy: An innovation driver for total factor productivity (2021)ASPECTS OF THE THEORY OF SYNTAX (1964)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Human Inference: Strategies and Shortcomings of Social Judgment. 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(1967)Word-of-Mouth Communication and Social Learning (1995)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)What Makes Online Content Viral? (2011)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)The Impact of New Media on Customer Relationships (2010)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Information Processing as an Integrating Concept in Organizational Design (1978)Sensemaking in Organizations (1996)The dark side of information: overload, anxiety and other paradoxes and pathologies (2008)Information and communication technology overload and social networking service fatigue: A stress perspective (2015)Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior (2016)Monopolistic Competition with Outside Goods (1979)Economic Origins of Dictatorship and Democracy (2005)Testing Theories of American Politics: Elites, Interest Groups, and Average Citizens (2014)Channel Conflict and Coordination in the E‐Commerce Age (2004)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)Spatial Models of Party Competition (1963)Text-Based Network Industries and Endogenous Product Differentiation (2016)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1929Stability in Competition6,933 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 1990Stability in Competition5,677 cited
  • 1961Rational Expectations and the Theory of Price Movements5,639 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2008The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004)2,177 cited
  • 2003Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design1,815 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
  • 2007Exploring the value of online product reviews in forecasting sales: The case of motion pictures1,519 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,329 cited

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  • 2010What makes a helpful online review? a study of customer reviews on amazon.com1,281 cited
  • 2008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry1,225 cited
  • Cited by

    • 2019Understanding consumers’ paths to webrooming: A complexity approach92 cited
    • 2020Buy-online-and-deliver-from-store strategy for a dual-channel supply chain considering retailer’s location advantage77 cited
    • 2024Manufacturer's choice of online selling format in a dual-channel supply chain with green products71 cited
    • 2021Omni-channel integration: the matter of information and digital technology69 cited
    • 2021Robust omnichannel retail operations with the implementation of ship-from-store57 cited
    • 2020Behavioral changes of multichannel customers: Their persistence and influencing factors51 cited
    • 2021The complexity analysis and chaos control in omni-channel supply chain with consumer migration and advertising cost sharing43 cited
    • 2021Effects of online-to-offline spillovers on pricing and quality strategies of competing firms42 cited
    • 2022Effects of Online Consumer Reviews on a Dual-Channel Closed-Loop Supply Chain With Trade-In37 cited
    • 2022Omnichannel marketing: structured review, synthesis, and future directions35 cited
    • 2023Coupon promotion and its cross-channel effect in omnichannel retailing industry: A time-sensitive strategy35 cited
    • 2021How can channel information strategy promote sales by combining ICT and blockchain? Evidence from the agricultural sector34 cited
    • 2021Omni-channel retailing: A data-driven distributionally robust approach for integrated fulfillment services under competition with traditional and online retailers33 cited
    • 2023Physical or virtual showroom? The decision for omni-channel retailers in the context of cross-channel free-riding30 cited
    • 2021Value creation through omnichannel practices for multi-actor customers: an evolutionary view24 cited
    • 2023Information transparency and business mode selection in online platforms under manufacturer competition24 cited