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Regret type matters

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References

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1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited

2007A Theory of Regret Regulation 1.01,015 cited

Cited by

2021Revisiting the effects of inward negative emotions on outward negative emotions, brand loyalty, and negative WOM40 cited
2023The double side of flow in regret and product returns: Maximizers versus satisficers35 cited
2025Unraveling how poor logistics service quality of cross-border E-commerce influences customer complaints based on text mining and association analysis24 cited