SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services
16 references·0 citing·50 second hop
A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services (2019)A Conceptual Paper on SERVQUAL-Framework …The Impact of Renewable Energy on Economic Well-Being of Malaysia: Fresh Evidence from Auto Regressive Distributed Lag Bound Testing Approach (2018)The Impact of Renewable Energ…Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)Impact of self-service techno…The privacy trade-off for mobile app downloads: The roles of app value, intrusiveness, and privacy concerns (2017)The privacy trade-off for mob…A study on the adoption of IoT smart home service: using Value-based Adoption Model (2017)A study on the adoption of Io…Job satisfaction and organizational commitment (2016)Job satisfaction and organiza…Exploring Factors Affecting the Adoption of Internet of Things Services (2016)Exploring Factors Affecting t…An integrated model of self-service technology (SST) usage in a retail context (2016)An integrated model of self-s…Internet of Things: Convenience vs. privacy and secrecy (2015)Internet of Things: Convenien…A unified perspective on the factors influencing consumer acceptance of internet of things technology (2014)A unified perspective on the …E‐service quality model for Indian government portals: citizens' perspective (2012)E‐service quality model for I…Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale (2011)Assessing the Self-service Te…SERVICE QUALITY IN THE PUBLIC SERVICE (2010)SERVICE QUALITY IN THE PUBLIC…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…E-S-QUAL (2004)E-S-QUALE-Service and the Consumer (2001)E-Service and the ConsumerA Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Users of the world, unite! The challenges and opportunities of Social Media (2009)How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products Are Transforming Competition (2015)Ethical Design in the Internet of Things (2016)Adoption of the Internet of Things technologies in business procurement: impact on organizational buying behavior (2018)Exploring smartness in public sector innovation - creating smart public services with the Internet of Things (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)COBRA framework to evaluate e-government services: A citizen-centric perspective (2014)Improving service quality through customer journey analysis (2016)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Cross-cultural differences in adopting mobile augmented reality at cultural heritage tourism sites (2018)Predictors of customer acceptance of and resistance to smart technologies in the retail sector (2018)Point of adoption and beyond. Initial trust and mobile-payment continuation intention (2020)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Services Marketing: Integrating Customer Focus Across the Firm (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Exploring e‐service quality: a study of Irish online banking (2008)Understanding digital content marketing (2008)Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry (2013)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Research methods for business: A skill building approach (1993)Motivation and Personality (1997)PLS-SEM: Indeed a Silver Bullet (2011)Transformational leadership and optimal functioning at work: On the mediating role of employees' perceived job characteristics and motivation (2015)Job Satisfaction, Organizational Commitment and Job Involvement: The Mediating Role of Job Involvement (2018)The impact of knowledge management processes on information systems: A systematic review (2018)Prospect Theory: An Analysis of Decision under Risk (1979)Understanding users’ acceptance of smart homes (2019)Understanding acceptance of eHealthcare by IoT natives and IoT immigrants: An integrated model of UTAUT, perceived risk, and financial cost (2020)Online food delivery: A systematic synthesis of literature and a framework development (2022)The theory of planned behavior (1991)Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018)An assessment of e-service quality, e-satisfaction and e-loyalty (2019)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)
this work references cited by second hop

References

  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2004E-S-QUAL3,962 cited
  • 2016Job satisfaction and organizational commitment659 cited
  • 2014A unified perspective on the factors influencing consumer acceptance of internet of things technology506 cited
  • 2001E-Service and the Consumer407 cited
  • 2011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale331 cited
  • 2017A study on the adoption of IoT smart home service: using Value-based Adoption Model327 cited
  • 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction243 cited
  • 2015Internet of Things: Convenience vs. privacy and secrecy217 cited
  • 2017The privacy trade-off for mobile app downloads: The roles of app value, intrusiveness, and privacy concerns196 cited
  • 2016Exploring Factors Affecting the Adoption of Internet of Things Services191 cited
  • 2016An integrated model of self-service technology (SST) usage in a retail context180 cited
  • 2010SERVICE QUALITY IN THE PUBLIC SERVICE159 cited
  • 2012E‐service quality model for Indian government portals: citizens' perspective

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

151 cited
  • 2018The Impact of Renewable Energy on Economic Well-Being of Malaysia: Fresh Evidence from Auto Regressive Distributed Lag Bound Testing Approach146 cited
  • Cited by

    No citing works inside the corpus for this window.