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Evaluating service quality in automobile maintenance and repair industry
16 references·4 citing·41 second hop
Evaluating service quality in automobile maintenance and repair industry (2019)Evaluating service quality in automobile …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Inequity In Social Exchange (1965)Inequity In Social ExchangeUnderstanding the Dynamics of Brand Love in the Automobile Industry (2024)Understanding the Dynamics of…Low-Cost Airlines Not So Low-Cost – Exploring the Relationships among Travel Motivation, Service Quality and Satisfaction: The Moderating Roles of Perceived Value (2023)Low-Cost Airlines Not So Low-…Dissatisfaction toward O2O websites: expectation disconfirmation and justice perspective (2021)Dissatisfaction toward O2O we…Effects of service authenticity, customer participation and customer-perceived service climate on customers' service evaluation (2020)Effects of service authentici…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
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  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
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  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships

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6,726 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • Cited by

    • 2023Low-Cost Airlines Not So Low-Cost – Exploring the Relationships among Travel Motivation, Service Quality and Satisfaction: The Moderating Roles of Perceived Value24 cited
    • 2020Effects of service authenticity, customer participation and customer-perceived service climate on customers' service evaluation22 cited
    • 2021Dissatisfaction toward O2O websites: expectation disconfirmation and justice perspective21 cited
    • 2024Understanding the Dynamics of Brand Love in the Automobile Industry11 cited