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The Digital Tools: Supporting the “Inner Lives” of Customers/Visitors in Museums
16 references·0 citing·45 second hop
The Digital Tools: Supporting the “Inner Lives” of Customers/Visitors in Museums (2019)The Digital Tools: Supporting the “Inner …Welcome to the experience economy (2019)Welcome to the experience eco…Current social media uses and evaluations in American museums (2012)Current social media uses and…The Participatory Museum (2010)The Participatory MuseumAn Identity‐Centered Approach to Understanding Museum Learning (2006)An Identity‐Centered Approach…Consumer satisfaction and post-purchase intentions: an exploratory study of museum visitors (2002)Consumer satisfaction and pos…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Brand Community (2001)Brand CommunityThe museum environment and the visitor experience (2000)The museum environment and th…The dynamics of the service delivery process: A value-based approach (1997)The dynamics of the service d…Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Rational and Adaptive Perform…Customer Satisfaction during the Service Delivery Process (1994)Customer Satisfaction during …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior (1986)On the Evaluation of Structural Equation Models (1988)The service experience in tourism (1996)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude (2017)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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How Is It Measured? Does It Affect Loyalty? (2009)Users of the world, unite! The challenges and opportunities of Social Media (2009)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Museums and the ‘new museology’: theory, practice and organisational change (2013)Equity in informal science education: developing an access and equity framework for science museums and science centres (2014)The Organization of Informal Learning (2016)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
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  • 1997The dynamics of the service delivery process: A value-based approach276 cited
  • 1994Customer Satisfaction during the Service Delivery Process253 cited
  • 2002Consumer satisfaction and post-purchase intentions: an exploratory study of museum visitors

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169 cited
  • 2012Current social media uses and evaluations in American museums155 cited
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