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QUALITY SEEKERS AS MODERATING EFFECTS BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN AIRLINE INDUSTRY

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References

2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation458 cited
2017The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty393 cited
2003Audit Firm Industry Specialization as a Differentiation Strategy: Evidence from Fees Charged to Firms Going Public378 cited
2007Passengers' expectations of airport service quality338 cited
2014A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model218 cited
2018Consequences of Consumer Engagement in Service Marketing: An Empirical Exploration182 cited
2010Customer Loyalty And The Impacts Of Service Quality:The Case Of Five Star Hotels In Jordan126 cited
2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines119 cited
2013Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model64 cited

Cited by

2023PENINGKATAN KUALITAS PRODUK DAN LAYANAN UMKM UNTUK MENINGKATKAN DAYA SAING12 cited

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