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Design Research for Disability: A Case of Airport Service Design
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Design Research for Disability: A Case of Airport Service Design (2019)Design Research for Disability: A Case of…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Universal Design of Instruction (UDI): Definition, Principles, Guidelines, and Examples. (2009)Universal Design of Instructi…Service Design for Experience-Centric Services (2009)Service Design for Experience…Universal Design Applied to Large Scale Assessments (NCEO Synthesis Report) (2002)Universal Design Applied to L…The service concept: the missing link in service design research? (2002)The service concept: the miss…Enabling our instruments: Accommodation, universal design, and access to participation in research (2000)Enabling our instruments: Acc…Maximizing Usability: The Principles of Universal Design (1998)Maximizing Usability: The Pri…How city shrinkage affect public service provision for disadvantaged groups? Evidence from China (2024)How city shrinkage affect pub…The MOS 36-item short-form health survey (SF-36). I. Conceptual framework and item selection. (1992)The MOS 36-ltem Short-Form Health Survey (SF-36) (1992)Health-related quality of life outcomes measures (2000)1. The Organization and Financing of Health Services for Persons with Disabilities (2002)SF-36 health survey: Manual and interpretation guide (2003)Making the Best Match: Selecting Outcome Measures for Clinical Trials and Outcome Studies (2013)Accessible Environments : Toward Universal Design (1991)Universalism, universal design and equitable access to the built environment (2011)Patient-Reported Outcomes In Performance Measurement (2015)Academic Ableism (2017)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience: fundamental premises and implications for research (2020)Basic Marketing: A Managerial Approach (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Positioning through Structural Change (1987)Capabilities for managing service innovation: towards a conceptual framework (2010)Towards a Better Measure of Customer Experience (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Constructing grounded theory : a practical guide through qualitative analysis (2006)Understanding Customer Experience Throughout the Customer Journey (2016)Are Incentives for R&D Effective? Evidence from a Regression Discontinuity Approach (2014)Conceptualizing Urban Shrinkage (2014)Shrinking cities in growing China: Did high speed rail further aggravate urban shrinkage? (2018)Understanding Urban Growth and Shrinkage: A Study of the Modern Manufacturing City of Dongguan, China (2025)Universal design for online courses: applying principles to pedagogy (2015)Challenges and Opportunities for Teaching Students with Disabilities During the COVID-19 Pandemic (2021)Learning from the experts: Evaluating a participatory autism and universal design training for university educators (2022)Item readability and science achievement in TIMSS 2003 in South Africa (2007)University Faculty Attitudes toward Disability and Inclusive Instruction: Comparing Two Institutions. (2013)International Comparisons of Inclusive Instruction among College Faculty in Spain, Canada, and the United States. (2015)
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References

  • 2009Service Design for Experience-Centric Services961 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 2011Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting681 cited
  • 1998Maximizing Usability: The Principles of Universal Design402 cited
  • 2000Enabling our instruments: Accommodation, universal design, and access to participation in research109 cited
  • 2009Universal Design of Instruction (UDI): Definition, Principles, Guidelines, and Examples.108 cited
  • 2002Universal Design Applied to Large Scale Assessments (NCEO Synthesis Report)93 cited

Cited by

  • 2024How city shrinkage affect public service provision for disadvantaged groups? Evidence from China9 cited

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