Value co-creation andco-production in the interaction between citizens and public administration

Nicola Capolupo · Gabriella Piscopo · Carmela Annarumma

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Public Policy and Administration Research Public Relations and Crisis Communication Service and Product Innovation

Abstract

Purpose The aim of this paper is to address the value co-creation and co-production theories in public administration (P.A.) sector, particularly when public administration communicates with citizens during catastrophes, to provide a state of the art of the theoretical approach and its evolution. Design/methodology/approach Authors collected data between August and October 2017 from Scopus and Sciencedirect, looking for journals publications from 2010 to 2017, considering only articles containing in the abstract, title and keywords the following combinations: value co-creation AND P.A., value coproduction AND “P.A., crisis communication” AND “P.A.”. Findings By using three different keywords it appeared that the results of the individual topic contain results of all the other topics as well. It means that searching “value co-creation” AND “P.A.” appeared contributions of “value co-production” and “crisis communication” and vice-versa. The second reached result was to inscribe the theoretical approach of value co-creation into the interaction between citizens and public administration. Research limitations/implications Firstly, concentrating the research only on most recent articles from peer reviewed journals tends to exclude conference paper and other eventual contributions. Secondly, because the SLR has been conducted by searching with the keywords, only articles, which appeared in relation to the keywords connection in those databases, have been selected, excluding those papers closed to the themes, but classified under other terms. Originality/value This work value consists of trying to contextualize crisis communication during natural disasters in a theoretical context different from that which literature usually considers, i.e. value co-creation between public administration and citizens.

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References

2003Evolving to a New Dominant Logic for Marketing 2007Service-dominant logic: continuing the evolution 2016Service-dominant logic 2025 2012From e-government to we-government: Defining a typology for citizen coproduction in the age of social media 2002Helping Crisis Managers Protect Reputational Assets 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?2015Digital government evolution: From transformation to contextualization 2017Varieties of Participation in Public Services: The Who, When, and What of Coproduction

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2021Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users 2022Communication between Citizens and Public Organizations as a means of Public Value Co-creation.

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