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The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis
16 references·4 citing·35 second hop
The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis (2019)The Effect of ATM Service Quality on Cust…A meta-analysis of the technology acceptance model (2006)A meta-analysis of the techno…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Applications of structural equation modeling in marketing and consumer research: A review (1996)Applications of structural eq…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A technology acceptance model for empirically testing new end-user information systems : theory and results (1985)A technology acceptance model…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia (2023)Effects of automated teller m…Consumer Adoption of e-Payment Services Using the Theory of Planned Behavior (2023)Consumer Adoption of e-Paymen…Do the Preceding Self-service Technologies Influence Mobile Banking Adoption? (2022)Do the Preceding Self-service…Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry (2021)Self-Service Technologies (SS…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Coefficient Alpha and the Internal Structure of Tests (1951)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)An Updated and Streamlined Technology Readiness Index (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)PLS-SEM: Indeed a Silver Bullet (2011)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1985A technology acceptance model for empirically testing new end-user information systems : theory and results6,184 cited
  • 2004E-S-QUAL3,962 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2006A meta-analysis of the technology acceptance model2,903 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited

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1996
Applications of structural equation modeling in marketing and consumer research: A review
2,550 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • Cited by

    • 2021Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry28 cited
    • 2023Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia25 cited
    • 2022Do the Preceding Self-service Technologies Influence Mobile Banking Adoption?12 cited
    • 2023Consumer Adoption of e-Payment Services Using the Theory of Planned Behavior8 cited