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Logistics outsourcing in omnichannel retail

16 references·16 citing·52 second hopsampled

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References

2005How Many Interviews Are Enough?20,704 cited
2002Survey research in operations management: a process‐based perspective1,610 cited
2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing680 cited
2007Third party logistics: a literature review and research agenda561 cited
1998Outsourcing of logistics functions: a literature survey530 cited
2007E-fulfillment and multi-channel distribution – A review528 cited
2017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions416 cited
2015Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance389 cited
2008Logistics capability, logistics outsourcing and firm performance in an e‐commerce market325 cited
2016Retail logistics in the transition from multi-channel to omni-channel319 cited
2017Investigating logistics service quality in omni-channel retailing301 cited
2017Omni-channel marketing, integrated marketing communications and consumer engagement295 cited
2018E-fulfilment and distribution in omni-channel retailing: a systematic literature review275 cited

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2016Channel design to enrich customers’ shopping experiences: synchronizing clicks with bricks in an omni-channel perspective - the Direct Optic case252 cited

2016Distribution systems in omni-channel retailing250 cited

Cited by

2022Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers65 cited
2020Trends in third party logistics – the past, the present & the future64 cited
2021Responding to supply chain disruptions caused by the COVID-19 pandemic: A Black Swan event for omnichannel retailers38 cited
2023A review of research on supply chain adaptability: Opening the black box37 cited
2022Omnichannel marketing: structured review, synthesis, and future directions35 cited
2021Strategic development of third-party logistics providers (TPLs): “Going under the floor” or “raising the roof”?27 cited
2019Supply chain integration in omni-channel retailing: a human resource management perspective26 cited
2022Omni-channel retailing resources and capabilities of SME specialty retailers – insights from Germany and Turkey25 cited
2021Omnichannel retailing: a tale of three sectors16 cited
2021Economic Efficiency of Outsourcing Business Models: A Comparative Assessment15 cited
2022The effect of logistical immediacy on logistics service providers' (LSPs') business14 cited
2022Evaluating logistics outsourcing: a survey conducted with Brazilian industries14 cited
2024E-fulfillment cost management in omnichannel retailing: An exploratory study12 cited
2025Evolutions of Omni‐Channel Fulfillment Performance: An In‐Depth Case Study in Grocery Retailing11 cited
2023Role of bigdata analytics in improving drivers of omni-channel retailing for improving logistics experience11 cited
2024The role of relationship commitment in managing logistics outsourcing in the digital economy11 cited