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Service quality enhancing student satisfaction in international programs of higher education institutions: a local student perspective
16 references·11 citing·40 second hop
Service quality enhancing student satisfaction in international programs of higher education institutions: a local student perspective (2019)Service quality enhancing student satisfa…Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Cross-Sectional versus Longit…Research Methods in Education (2007)Research Methods in EducationIdentification and Assessment of Intercultural Competence as a Student Outcome of Internationalization (2006)Identification and Assessment…Service quality models: a review (2005)Service quality models: a rev…Research Methods in Education (2002)Research Methods in EducationMillennials Rising: The Next Great Generation (2000)Millennials Rising: The Next …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Estimation of Composite Reliability for Congeneric Measures (1997)Estimation of Composite Relia…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Cross-Cultural Research Methods (1980)Cross-Cultural Research Metho…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image (2024)The influence of service qual…Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)Perceived service quality and…Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia (2024)Academic service quality, stu…Managing students’ attitude, learning engagement, and stickiness towards e-learning post-COVID-19 in Australian universities: a perceived qualities perspective (2023)Managing students’ attitude, …Factors influencing service quality performance of a Saudi higher education institution: Public health program students' perspectives (2022)Factors influencing service q…Factors affecting the success of marketing in higher education: a relationship marketing perspective (2022)Factors affecting the success…An application of the net promoter score in higher education (2022)An application of the net pro…The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty (2021)The role of university switch…The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers (2021)The effect of multidimensiona…Antecedents and consequences of brand citizenship behavior in private higher education institutions (2021)Antecedents and consequences …The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty (2018)The role of university switch…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Taxonomy of Educational Objectives: The Classification of Educational Goals, Handbook I: Cognitive Domain (1956)the delphi method: techniques and applications (1975)How to Design and Evaluate Research in Education (1990)Assessing intercultural competence (2011)Intercultural Competence (2014)30 Essential Skills for the Qualitative Researcher (2015)Likert scales: how to (ab)use them (2004)Do entrepreneurship programmes raise entrepreneurial intention of science and engineering students? The effect of learning, inspiration and resources (2006)Un sistema de clasificación de los diseños de investigación en psicología (2013)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)The Conscientious Consumer: Reconsidering the role of assessment feedback in student learning (2002)Talanoa Research Methodology: A Developing Position on Pacific Research (2016)Understanding and Applying Research Paradigms in Educational Contexts (2017)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2007Research Methods in Education23,507 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2002Research Methods in Education4,848 cited
  • 2006Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization3,463 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2000Millennials Rising: The Next Great Generation2,542 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 1980Cross-Cultural Research Methods2,067 cited
  • 1997Estimation of Composite Reliability for Congeneric Measures1,771 cited
  • 2008Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines

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1,269 cited
  • 2005Service quality models: a review1,007 cited
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    • 2022Factors affecting the success of marketing in higher education: a relationship marketing perspective30 cited
    • 2024Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan28 cited
    • 2024Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia27 cited
    • 2018The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty22 cited
    • 2022Factors influencing service quality performance of a Saudi higher education institution: Public health program students' perspectives21 cited
    • 2021Antecedents and consequences of brand citizenship behavior in private higher education institutions19 cited
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