Government public relations when trouble hits: exploring political dispositions, situational variables, and government–public relationships to predict communicative action of publics

Myoung‐Gi Chon

58 citations0/0 files storedAsian Journal of Communication

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Public Relations and Crisis Communication Disaster Management and Resilience Media Studies and Communication

Abstract

Government agencies may face a crisis due to their inappropriate responses to natural or man-made disasters. However, crisis communication in government public relations has not been extensively researched. This study aimed to explore a segmentation framework to predict the communicative action of citizens by using political dispositions, situational variables and organization–public relationships (OPRs). Ideology, voting history, trust, and problem recognition were significant factors to predict pro-government megaphoning, whereas referent criterion was a significant factor to predict anti-government megaphoning.

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References

1987Product/Consumption-Based Affective Responses and Postpurchase Processes 1999Ongoing Crisis Communication: Planning, Managing, and Responding 2018MANAGING PUBLIC RELATIONS 2011Cool dudes: The denial of climate change among conservative white males in the United States 2002Helping Crisis Managers Protect Reputational Assets 1993Excellence in public relations and communication management 2002Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries 2023Managing Public Relations

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2022Dealing with the COVID-19 crisis: Theoretical application of social media analytics in government crisis management 2023Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China 2021Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities 2023What do we know about government public relations (GPR)? A systematic review of GPR in public relations literature 2022

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