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Government public relations when trouble hits: exploring political dispositions, situational variables, and government–public relationships to predict communicative action of publics
16 references·14 citing·33 second hop
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A content analysis of crisis news coverage (2009)How do the news media frame c…Testing the Linkages Among the Organization?Public Relationship and Attitude and Behavioral Intentions (2007)Testing the Linkages Among th…Unpacking the halo effect: reputation and crisis management (2006)Unpacking the halo effect: re…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries (2002)Excellent Public Relations an…Effective Crisis Management through Established Stakeholder Relationships (2001)Effective Crisis Management t…Public Relations As Relationship Management (2000)Public Relations As Relations…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Excellence in public relations and communication management (1993)Excellence in public relation…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Does AI-Generated Care-Based Message Increase Trust in Government? 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A systematic review of GPR in public relations literature (2023)What do we know about governm…Situational Theory of Problem Solving (STOPS) (2023)Situational Theory of Problem…Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China (2023)Restoring trust through trans…Fostering Organization-Public Relationships Through Openness and Engagement: A Meta-Analysis (2023)Fostering Organization-Public…Navigating Turbulent Political Waters: From Corporate Political Advocacy to Scansis in the Case of NBA-China Crisis (2022)Navigating Turbulent Politica…Exploring the mediating role of government–public relationships during the COVID-19 pandemic: A model comparison approach (2022)Exploring the mediating role …Examining the Impact of Issue Salience, Issue Proximity, Situational Motivation, and Communicative Behaviors on Environmental CSR Outcomes (2022)Examining the Impact of Issue…Deny or bolster? A comparative study of crisis communication strategies between Trump and Cuomo in COVID-19 (2022)Deny or bolster? A comparativ…Dealing with the COVID-19 crisis: Theoretical application of social media analytics in government crisis management (2022)Dealing with the COVID-19 cri…Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities (2021)Relationship matters: How gov…Engaging readers across participants: A cross-interactant analysis of metadiscourse in letters of advice during the COVID-19 pandemic (2021)Engaging readers across parti…Understanding Customers’ Reactions to Allegations of Corporate Environmental Irresponsibility (2020)Understanding Customers’ Reac…Self-efficacy: Toward a unifying theory of behavioral change. 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References

  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2018MANAGING PUBLIC RELATIONS2,191 cited
  • 2011Cool dudes: The denial of climate change among conservative white males in the United States1,208 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 1993Excellence in public relations and communication management1,144 cited
  • 2002Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries976 cited
  • 2023Managing Public Relations678 cited
  • 2011Problem Solving and Communicative Action: A Situational Theory of Problem Solving588 cited
  • 2000Public Relations As Relationship Management560 cited
  • 2006Unpacking the halo effect: reputation and crisis management532 cited
  • 2009How do the news media frame crises? A content analysis of crisis news coverage452 cited
  • 2016Public relations as relationship management. A relational approach to the study and practice of public relations436 cited
  • 2011Strategic Thinking about Employee Communication Behavior (ECB) in Public Relations: Testing the Models of Megaphoning and Scouting Effects in Korea423 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2001Effective Crisis Management through Established Stakeholder Relationships309 cited
  • 2007Testing the Linkages Among the Organization?Public Relationship and Attitude and Behavioral Intentions291 cited
  • Cited by

    • 2022Dealing with the COVID-19 crisis: Theoretical application of social media analytics in government crisis management52 cited
    • 2023Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China48 cited
    • 2021Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities47 cited
    • 2023What do we know about government public relations (GPR)? A systematic review of GPR in public relations literature46 cited
    • 2022Deny or bolster? A comparative study of crisis communication strategies between Trump and Cuomo in COVID-1930 cited
    • 2022Exploring the mediating role of government–public relationships during the COVID-19 pandemic: A model comparison approach30 cited
    • 2020Understanding Customers’ Reactions to Allegations of Corporate Environmental Irresponsibility27 cited
    • 2023Fostering Organization-Public Relationships Through Openness and Engagement: A Meta-Analysis22 cited
    • 2021Engaging readers across participants: A cross-interactant analysis of metadiscourse in letters of advice during the COVID-19 pandemic20 cited
    • 2025Does AI-Generated Care-Based Message Increase Trust in Government? The Pivotal Role of AI Knowledge in Government Crisis Response15 cited
    • 2023Situational Theory of Problem Solving (STOPS)15 cited
    • 2022Examining the Impact of Issue Salience, Issue Proximity, Situational Motivation, and Communicative Behaviors on Environmental CSR Outcomes15 cited
    • 2022Navigating Turbulent Political Waters: From Corporate Political Advocacy to Scansis in the Case of NBA-China Crisis14 cited
    • 2024Building bridges for anti-racism activism: Testing situational theory of problem solving and problem chain recognition effect11 cited