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Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach
16 references·8 citing·40 second hop
Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach (2019)Drivers of helpfulness of online hotel re…What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM (2014)What makes online reviews hel…What makes a useful online review? Implication for travel product websites (2014)What makes a useful online re…E-WOM and Accommodation (2013)E-WOM and AccommodationImpact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)Credibility of Electronic Wor…Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Using Online Conversations to Study Word-of-Mouth Communication (2004)Using Online Conversations to…The influence of online product recommendations on consumers’ online choices (2004)The influence of online produ…Emotions in consumer behavior: a hierarchical approach (2004)Emotions in consumer behavior…Internet forums as influential sources of consumer information (2001)Internet forums as influentia…Consumer Response to Negative Publicity: The Moderating Role of Commitment (2000)Consumer Response to Negative…The Psychology of Attitudes (1997)The Psychology of AttitudesJudgment under Uncertainty: Heuristics and Biases (1975)Judgment under Uncertainty: H…Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: H…To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews (2024)To vote or not to vote? The i…Cashier-free checkout system: to improve in-store shopping experience (2024)Cashier-free checkout system:…Exploring the antecedents of trust and users’ continuance intention in hybrid online travel platforms: the role of network externalities and platform quality (2023)Exploring the antecedents of …Examining the negative relationship between length of stay at a hotel and customer satisfaction: evidence from online customer reviews (2023)Examining the negative relati…What makes user-generated content more helpful on social media platforms? Insights from creator interactivity perspective (2022)What makes user-generated con…Examining the influence of linguistic characteristics of online managerial response on return customers’ change in satisfaction with hotels (2022)Examining the influence of li…Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making (2021)Artificial intelligence for h…A linguistic multi-criteria decision making methodology for the evaluation of tourist services considering customer opinion value (2020)A linguistic multi-criteria d…Subjective probability: A judgment of representativeness (1972)Availability: A heuristic for judging frequency and probability (1973)On the psychology of prediction. 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(1998)The impact of electronic word‐of‐mouth (2008)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Handbook of Social Psychology (2013)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)Understanding Attitudes and Predicting Social Behavior (1980)The diffusion of innovations (1983)A Simple Model of Herd Behavior (1992)Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities (2010)The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)The Strength of Weak Ties (1973)Biases in Dynamic Models with Fixed Effects (1981)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing (2012)Information and Consumer Behavior (1970)The processes of causal attribution. 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References

  • 1974Judgment under Uncertainty: Heuristics and Biases28,742 cited
  • 1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
  • 1997The Psychology of Attitudes7,143 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 2001Internet forums as influential sources of consumer information1,745 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
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  • 2004Emotions in consumer behavior: a hierarchical approach977 cited

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  • 2013E-WOM and Accommodation977 cited
  • 2014What makes a useful online review? Implication for travel product websites962 cited
  • Cited by

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    • 2021Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making134 cited
    • 2022Examining the influence of linguistic characteristics of online managerial response on return customers’ change in satisfaction with hotels42 cited
    • 2020A linguistic multi-criteria decision making methodology for the evaluation of tourist services considering customer opinion value37 cited
    • 2023Examining the negative relationship between length of stay at a hotel and customer satisfaction: evidence from online customer reviews19 cited
    • 2024Cashier-free checkout system: to improve in-store shopping experience10 cited
    • 2024To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews10 cited
    • 2023Exploring the antecedents of trust and users’ continuance intention in hybrid online travel platforms: the role of network externalities and platform quality6 cited