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The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model
16 references·12 citing·52 second hop
The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model (2019)The differences in hotel selection among …Role of social media in retail network operations and marketing to enhance customer satisfaction (2017)Role of social media in retai…How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience (2017)How power distance affects on…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews (2016)Big data for big insights: In…An extended TODIM multi-criteria group decision making method for green supplier selection in interval type-2 fuzzy environment (2016)An extended TODIM multi-crite…A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)A comparative analysis of maj…Picture fuzzy sets (2015)Picture fuzzy setsIn search of patterns among travellers' hotel ratings in TripAdvisor (2015)In search of patterns among t…An application of the TODIM method to the multicriteria rental evaluation of residential properties (2007)An application of the TODIM m…A fuzzy approach for supplier evaluation and selection in supply chain management (2005)A fuzzy approach for supplier…Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet (2003)Electronic Word-of-Mouth: Mot…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…A fusion approach for managing multi-granularity linguistic term sets in decision making (2000)A fusion approach for managin…Hotel guest satisfaction among business travelers What are the important factors? (1996)Hotel guest satisfaction amon…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Picture fuzzy decision-making theories and methodologies: a systematic review (2023)Picture fuzzy decision-making…The Impact of Hotel Customer Experience on Customer Satisfaction through Online Reviews (2022)The Impact of Hotel Customer …Modeling customer satisfaction through online reviews: A FlowSort group decision model under probabilistic linguistic settings (2022)Modeling customer satisfactio…Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews (2022)Hotel service quality dimensi…The Recommendation Method for Hotel Selection Under Traveller Preference Characteristics: A Cloud-Based Multi-Criteria Group Decision Support Model (2021)The Recommendation Method for…Decision-making model for China’s stock market bubble warning: the CoCoSo with picture fuzzy information (2021)Decision-making model for Chi…An opinion-driven decision-support framework for benchmarking hotel service (2021)An opinion-driven decision-su…Multistage Decision Framework for the Selection of Renewable Energy Sources Based on Prospect Theory and PROMETHEE (2020)Multistage Decision Framework…Complex interval-valued intuitionistic fuzzy TODIM approach and its application to group decision making (2020)Complex interval-valued intui…Accommodation decision-making during the COVID-19 pandemic: Complexity insights from Greece (2020)Accommodation decision-making…A Hybrid MCDM Method Using Combination Weight for the Selection of Facility Layout in the Manufacturing System: A Case Study (2020)A Hybrid MCDM Method Using Co…AN INTEGRATED PICTURE FUZZY ANP-TODIM MULTI-CRITERIA DECISION-MAKING APPROACH FOR TOURISM ATTRACTION RECOMMENDATION (2019)AN INTEGRATED PICTURE FUZZY A…An Index of Factorial Simplicity (1974)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Measuring Motivations for Online Opinion Seeking (2006)Travel Blogs and the Implications for Destination Marketing (2007)The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews (2008)Interval valued intuitionistic fuzzy sets (1989)Intuitionistic Fuzzy Sets (1999)Soft set theory—First results (1999)Picture fuzzy normalized projection-based VIKOR method for the risk evaluation of construction project (2017)Picture fuzzy Dombi aggregation operators: Application to MADM process (2018)Spherical fuzzy sets and their applications in multi-attribute decision making problems (2018)Fuzzy Sets and Systems - Theory and Applications (1980)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)Decision Making in a Fuzzy Environment (2007)A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method (2009)A fuzzy multi criteria approach for measuring sustainability performance of a supplier based on triple bottom line approach (2012)Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014 (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Multiple Attribute Decision Making: Methods and Applications (1981)On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)An overview of operators for aggregating information (2003)Uncertain linguistic aggregation operators based approach to multiple attribute group decision making under uncertain linguistic environment (2004)An overview of methods for determining OWA weights (2005)A Coefficient of Agreement for Nominal Scales (1960)Measuring nominal scale agreement among many raters. (1971)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)What do hotel customers complain about? 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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
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  • 2005A fuzzy approach for supplier evaluation and selection in supply chain management1,611 cited
  • 2016A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism1,056 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2003Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet941 cited
  • 2015Picture fuzzy sets875 cited
  • 2000A fusion approach for managing multi-granularity linguistic term sets in decision making795 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 2016An extended TODIM multi-criteria group decision making method for green supplier selection in interval type-2 fuzzy environment606 cited
  • 2007An application of the TODIM method to the multicriteria rental evaluation of residential properties410 cited
  • 2015In search of patterns among travellers' hotel ratings in TripAdvisor316 cited
  • 2017Role of social media in retail network operations and marketing to enhance customer satisfaction282 cited

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2016
Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
267 cited
  • 1996Hotel guest satisfaction among business travelers What are the important factors?231 cited
  • 2017How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience226 cited
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    • 2022Modeling customer satisfaction through online reviews: A FlowSort group decision model under probabilistic linguistic settings64 cited
    • 2023Picture fuzzy decision-making theories and methodologies: a systematic review59 cited
    • 2019AN INTEGRATED PICTURE FUZZY ANP-TODIM MULTI-CRITERIA DECISION-MAKING APPROACH FOR TOURISM ATTRACTION RECOMMENDATION57 cited
    • 2021Decision-making model for China’s stock market bubble warning: the CoCoSo with picture fuzzy information50 cited
    • 2021The Recommendation Method for Hotel Selection Under Traveller Preference Characteristics: A Cloud-Based Multi-Criteria Group Decision Support Model49 cited
    • 2022Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews44 cited
    • 2021An opinion-driven decision-support framework for benchmarking hotel service43 cited
    • 2020Multistage Decision Framework for the Selection of Renewable Energy Sources Based on Prospect Theory and PROMETHEE43 cited
    • 2020Complex interval-valued intuitionistic fuzzy TODIM approach and its application to group decision making43 cited
    • 2020A Hybrid MCDM Method Using Combination Weight for the Selection of Facility Layout in the Manufacturing System: A Case Study40 cited