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Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective
16 references·16 citing·43 second hopsampled
Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective (2019)Effects of corporate social responsibilit…Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)Corporate Social Responsibili…The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice (2010)The Business Case for Corpora…Signaling Theory: A Review and Assessment (2010)Signaling Theory: A Review an…The Social Responsibility of Business Is to Increase Its Profits (2007)The Social Responsibility of …Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Misery Loves Companies: Rethi…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Cannibals with forks: the triple bottom line of 21st century business (1999)Cannibals with forks: the tri…THE CORPORATE SOCIAL PERFORMANCE-FINANCIAL PERFORMANCE LINK (1997)THE CORPORATE SOCIAL PERFORMA…CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES. (1997)CORPORATE SOCIAL PERFORMANCE …Reputation: realizing value from the corporate image (1996)Reputation: realizing value f…A Natural-Resource-Based View of the Firm (1995)A Natural-Resource-Based View…The strategic analysis of intangible resources (1992)The strategic analysis of int…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Three-Dimensional Conceptual Model of Corporate Performance (1979)A Three-Dimensional Conceptua…Job Market Signaling (1973)Job Market SignalingUnderstanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation (2023)Understanding customer partic…The effect of retailer CSR and consumer environmental responsibility on green consumption behaviors: mediation of environmental concern and customer trust (2023)The effect of retailer CSR an…Do organizational commitment and consumer satisfaction mediate the relationship corporate social responsibility-sustainable performance? Assessing happiness management in Spanish wineries (2023)Do organizational commitment …Diversity and inclusion in employer branding: an explorative analysis of European companies' digital communication (2023)Diversity and inclusion in em…Multidimensional corporate social responsibility disclosure and financial performance: A meta‐analytical review (2022)Multidimensional corporate so…CSR signaling in controversial and noncontroversial industries: CSR policies, governance structures, and transparency tools (2022)CSR signaling in controversia…Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector (2021)Using PLS-SEM to Analyze the …The Relationship of CSR Communication on Social Media with Consumer Purchase Intention and Brand Admiration (2021)The Relationship of CSR Commu…The relationship between CSR and financial performance and the moderating effect of ownership structure: Evidence from Chinese heavily polluting listed enterprises (2021)The relationship between CSR …The non-linear effect of CSR on firms’ systematic risk: International evidence (2021)The non-linear effect of CSR …Implementation of Corporate Social Responsibility Strategy to Enhance Firm Reputation and Competitive Advantage (2021)Implementation of Corporate S…Going Green Supply Chain Management During COVID-19, Assessing the Best Supplier Selection Criteria: A Triple Bottom Line (TBL) Approach (2021)Going Green Supply Chain Mana…Does mandatory CSR disclosure affect enterprise total factor productivity? (2021)Does mandatory CSR disclosure…Analysis of Corporate Social Responsibility Execution Effects on Purchase Intention with the Moderating Role of Customer Awareness (2021)Analysis of Corporate Social …A literature review on the causality between sustainability and corporate reputation (2020)A literature review on the ca…The Relationship between Social Responsibility and Business Performance: An Analysis of the Agri-Food Sector of Southeast Spain (2019)The Relationship between Soci…A theory of justice original editionSensemaking in Organizations (1996)Why would corporations behave in socially responsible ways? an institutional theory of corporate social responsibility (2007)Strategic management a stakeholder approach (2010)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)ESG and financial performance: aggregated evidence from more than 2000 empirical studies (2015)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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(2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Corporate financing and investment decisions when firms have information that investors do not have (1984)Signalling Theory and Equilibrium in Strategic Management Research: An Assessment and a Research Agenda (2014)Fostering Parasocial Relationships with Celebrities on Social Media: Implications for Celebrity Endorsement (2017)Increasing Vaccination: Putting Psychological Science Into Action (2017)The Modern Corporation and Private Property (1933)Social Responsibilities of the Businessman (1954)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Corporate Social and Financial Performance: A Meta-Analysis (2003)Social Responsibilities of the Businessman (2013)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Corporate Social Performance Revisited (1991)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)The Competitive Advantage of Nations (1990)Firm Resources and Sustained Competitive Advantage (1991)Corporate Social Responsibility Theories: Mapping the Territory (2004)What We Know and Don’t Know About Corporate Social Responsibility (2012)From a literature review to a conceptual framework for sustainable supply chain management (2008)The Circular Economy – A new sustainability paradigm? (2016)Conceptualizing the circular economy: An analysis of 114 definitions (2017)Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Varieties of Capitalism (2001)The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)
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References

  • 1973Job Market Signaling16,329 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2007The Social Responsibility of Business Is to Increase Its Profits11,534 cited
  • 1979A Three-Dimensional Conceptual Model of Corporate Performance10,478 cited
  • 1999Cannibals with forks: the triple bottom line of 21st century business9,014 cited
  • 1997THE CORPORATE SOCIAL PERFORMANCE-FINANCIAL PERFORMANCE LINK6,756 cited
  • 2010Signaling Theory: A Review and Assessment6,720 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2003Misery Loves Companies: Rethinking Social Initiatives by Business5,126 cited
  • 1995A Natural-Resource-Based View of the Firm4,619 cited
  • 2010The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice3,932 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 1997CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES.3,146 cited
  • 1992The strategic analysis of intangible resources2,551 cited
  • 2018Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence

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2,219 cited
  • 1996Reputation: realizing value from the corporate image2,119 cited
  • Cited by

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    • 2021The non-linear effect of CSR on firms’ systematic risk: International evidence88 cited
    • 2022Multidimensional corporate social responsibility disclosure and financial performance: A meta‐analytical review69 cited
    • 2021Going Green Supply Chain Management During COVID-19, Assessing the Best Supplier Selection Criteria: A Triple Bottom Line (TBL) Approach68 cited
    • 2021Implementation of Corporate Social Responsibility Strategy to Enhance Firm Reputation and Competitive Advantage67 cited
    • 2021Analysis of Corporate Social Responsibility Execution Effects on Purchase Intention with the Moderating Role of Customer Awareness65 cited
    • 2022CSR signaling in controversial and noncontroversial industries: CSR policies, governance structures, and transparency tools61 cited
    • 2023The effect of retailer CSR and consumer environmental responsibility on green consumption behaviors: mediation of environmental concern and customer trust55 cited
    • 2023Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation54 cited
    • 2023Do organizational commitment and consumer satisfaction mediate the relationship corporate social responsibility-sustainable performance? Assessing happiness management in Spanish wineries53 cited
    • 2019The Relationship between Social Responsibility and Business Performance: An Analysis of the Agri-Food Sector of Southeast Spain52 cited
    • 2023Diversity and inclusion in employer branding: an explorative analysis of European companies' digital communication49 cited
    • 2021Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector49 cited