Perceptions of Employee Turnover Intention by Herzberg’s Motivation-Hygiene Theory: A Systematic Literature Review

Low Chun Chiat · Siti Aisyah Panatik

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Job Satisfaction and Organizational Behavior Employee Performance and Management Human Behavior and Motivation

Abstract

Turnover rate of the employee remains one of the most frustrating and persistent issues faced by the organization and company over the decades. The turnover rate of employees increased in the past few years in every field. The effectiveness for the companies to investigate of studies on decreasing the turnover intentions of the employees are therefore the particular interest to investigate. Thus, we argue that is necessarily to have a comprehensive review in exploring the influences of Herzberg’s theory on the turnover intentions on employees. We present a systematic review of empirical studies to investigate the relationship between the Herzberg’s theory and employees’ turnover intentions as it will help us in reaching more explicit and comprehensive understanding on the theory. Due to the cultural difference between Western and Asian countries, we elaborate on the potential influences on the Herzberg’s theory to the turnover intentions. The contributions of this paper are to expose the diversity of understandings on the motivating and hygiene factors in Herzberg’s theory and to provide a conceptual mapping for the planning of the further research.

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References

2001WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER.2007A review of the literature on employee turnover 2011Application of Frederick Herzberg's Two-Factor theory in assessing and understanding employee motivation at work: a Ghanaian Perspective 2011Herzberg's motivation-hygiene theory and job satisfaction in the malaysian retail sector: the mediating effect of love of money 2014Determinants of Job Satisfaction and its impact on Employee performance and turnover intentions 2011Herzberg's motivation-hygiene theory and job satisfaction in the malaysian retail sector: the mediating effect of love of money 2014The Impact of Human Resource Management Practices on Employee Turnover 2018Employee Turnover in the Hospitality Industry using Herzberg’s Two-Factor Motivation-Hygiene Theory

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