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How does dysfunctional customer behavior affect employee turnover
16 references·0 citing·37 second hop
How does dysfunctional customer behavior affect employee turnover (2019)How does dysfunctional customer behavior …When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Testing measurement invariance of composites using partial least squares (2016)Testing measurement invarianc…Getting to the “COR” (2014)Getting to the “COR”Common Beliefs and Reality About PLS (2014)Common Beliefs and Reality Ab…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Psychological capital: A positive resource for combating employee stress and turnover (2009)Psychological capital: A posi…Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…The Essential Impact of Context on Organizational Behavior (2006)The Essential Impact of Conte…WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER. (2001)WHY PEOPLE STAY: USING JOB EM…The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)The Influence of Culture, Com…Is there a universal need for positive self-regard? (1999)Is there a universal need for…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Translation and content analysis of oral and written materials (1980)Translation and content analy…The nature of human values (1973)The nature of human valuesSelf-Efficacy: The Exercise of Control (1999)Understanding the association between socioeconomic status and physical health: Do negative emotions play a role? (2003)Burnout in Organizational Life (2004)Sources of social support and burnout: A meta-analytic test of the conservation of resources model. (2006)Stress: Appraisal and Coping (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consistent Partial Least Squares Path Modeling1 (2015)Experimental and Quasi-Experimental Designs for Research (1963)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Judgment under Uncertainty: Heuristics and Biases (1974)Stress, appraisal, and coping (1985)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Psychological safety: A systematic review of the literature (2017)Servant Leadership: A systematic review and call for future research (2018)Sustainable careers: Towards a conceptual model (2018)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)PLS-SEM: Indeed a Silver Bullet (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Framing Processes and Social Movements: An Overview and Assessment (2000)Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships. (1988)Authentic Leadership: Development and Validation of a Theory-Based Measure† (2007)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Well-being : the foundations of hedonic psychology (1999)The job demands-resources model of burnout. (2001)
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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 1973The nature of human values10,141 cited
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  • 2001The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory7,113 cited
  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
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  • 2006The Essential Impact of Context on Organizational Behavior3,540 cited
  • 2014Getting to the “COR”3,350 cited
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  • 2016Testing measurement invariance of composites using partial least squares3,204 cited
  • 2001WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER.2,909 cited
  • 1999Is there a universal need for positive self-regard?2,247 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint

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1,821 cited
  • 2009Psychological capital: A positive resource for combating employee stress and turnover1,252 cited
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