SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Quest for quality
16 references·0 citing·38 second hop
Quest for quality (2019)Quest for qualityService quality and customer satisfaction in academic libraries (2010)Service quality and customer …Measuring service quality of a public university library in Bangladesh using SERVQUAL (2009)Measuring service quality of …Measuring service quality in an academic library: an Indian case study (2007)Measuring service quality in …Impact of Relationship Marketing Tactics (RMTs) on Switchers and Stayers in a Competitive Service Industry (2006)Impact of Relationship Market…CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES (2004)CUSTOMER'S PERCEPTION OF SERV…Insights into library services and users from qualitative research (2002)Insights into library service…Measuring service quality at yale university’s libraries (2000)Measuring service quality at …A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function (1997)A Comprehensive Model for Ass…Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Implementing Total Quality Management: (1993)Implementing Total Quality Ma…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …First-Mover Advantage: A Synthesis, Conceptual Framework, and Research Propositions (1992)First-Mover Advantage: A Synt…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Service Quality Model and its Marketing Implications (1984)Measuring service quality: current thinking and future requirements (1999)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Features of similarity. (1977)Organizational Strategy, Structure, and Process (1978)The effect of introducing important incremental innovations on market share and business survival (1995)RESOURCE COMMITMENT, ENTRY TIMING, AND MARKET PERFORMANCE OF FOREIGN DIRECT INVESTMENTS IN EMERGING ECONOMIES: THE CASE OF JAPANESE INTERNATIONAL JOINT VENTURES IN CHINA. (2000)The Sources of Innovation (2007)The strategic fit between innovation strategies and business environment in delivering business performance (2015)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)What Really Defines Relationship Marketing? A Review of Definitions and General and Sector-Specific Defining Constructs (2011)The dark side of CRM: advantaged and disadvantaged customers (2013)The balanced scorecard : measures that drive performance (1992)ENTERPRISE SYSTEMS SUCCESS: A MEASUREMENT MODEL (2003)A Consumer Perspective of E-Service Quality (2005)Getting value from Business Intelligence systems: A review and research agenda (2016)Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)An empirical assessment of the SERVQUAL scale (1992)Perspectives on User Satisfaction Surveys (2001)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1992First-Mover Advantage: A Synthesis, Conceptual Framework, and Research Propositions1,019 cited
  • 1997A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function369 cited
  • 1996Changing the concept and measure of service quality in academic libraries263 cited
  • 2000Measuring service quality at yale university’s libraries198 cited
  • 2006Impact of Relationship Marketing Tactics (RMTs) on Switchers and Stayers in a Competitive Service Industry152 cited
  • 2009Measuring service quality of a public university library in Bangladesh using SERVQUAL104 cited
  • 2010Service quality and customer satisfaction in academic libraries92 cited
  • 2007Measuring service quality in an academic library: an Indian case study87 cited
  • 2002Insights into library services and users from qualitative research

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

63 cited
  • 1993Implementing Total Quality Management:60 cited
  • 2004CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES49 cited
  • Cited by

    No citing works inside the corpus for this window.