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The Real-Time Service Product: Conquering Customer Time and Space · Study

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ChapterThe Real-Time Service Product: Conquering Customer Time and Space

Roland T. Rust2000

Chapter2000

The Real-Time Service Product: Conquering Customer Time and Space

Roland T. Rust · Richard W. Oliver

19 citations·0/0 files stored·Sage eBooks

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Service and Product Innovation Customer Service Quality and Loyalty Digital Innovation in Industries

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2019Real-time co-creation and nowness service: lessons from tourism and hospitality 2015Smart technologies for personalized experiences: a case study in the hospitality domain 2008Designing Multi-Interface Service Experiences 2005Service Product Configurations in Electronic Business-to-Consumer Operations 2001Is This a Real Person?2004Mass Customization in Videotape Duplication and Conversion: Challenges of Flexible Duplication Systems, Fast Delivery, and Electronic Service

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Year2000

Typechapter

Published2000-01-01

VenueSage eBooks

Languageen

Citations19

Files0 public / 0

ShelfService and Product Innovation

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doi10.4135/9781452205564.n3

openalex_workW2977456015

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