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The Real-Time Service Product: Conquering Customer Time and Space
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The Real-Time Service Product: Conquering Customer Time and Space (2000)The Real-Time Service Product: Conquering…Real-time co-creation and nowness service: lessons from tourism and hospitality (2019)Real-time co-creation and now…Smart technologies for personalized experiences: a case study in the hospitality domain (2015)Smart technologies for person…Designing Multi-Interface Service Experiences (2008)Designing Multi-Interface Ser…Service Product Configurations in Electronic Business-to-Consumer Operations (2005)Service Product Configuration…Mass Customization in Videotape Duplication and Conversion: Challenges of Flexible Duplication Systems, Fast Delivery, and Electronic Service (2004)Mass Customization in Videota…Is This a Real Person? (2001)Is This a Real Person?Predictability and Personalization in the Service Encounter (1987)Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Case Study Research: Design and Methods (1984)Service-dominant logic: continuing the evolution (2007)Case study research: design and methods (2011)Constituents and consequences of smart customer experience in retailing (2016)The accommodation experiencescape: a comparative assessment of hotels and Airbnb (2017)The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges (2020)Competitive advantage, creating and sustaining superior performance (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Structural Equations with Latent Variables (1989)Comparative Study Among New Payment Systems and New Future Trends in Mobile Payments (2014)Predictive and explanatory modeling regarding adoption of mobile payment systems (2017)Smart Product-Service System for Parking Furniture—Sale of Storage Space in Parking Places (2024)Simulation Modeling and Analysis. (1983)Building operations management theory through case and field research (1998)Mass customization: Literature review and research directions (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Evolving to a New Dominant Logic for Marketing (2003)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)From Multi-Channel Retailing to Omni-Channel Retailing (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Qualitative Data Analysis: A Methods Sourcebook (1988)Case Study Research (2004)Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)COVID-19: potential effects on Chinese citizens’ lifestyle and travel (2020)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)
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  • 2019Real-time co-creation and nowness service: lessons from tourism and hospitality1,040 cited
  • 2015Smart technologies for personalized experiences: a case study in the hospitality domain778 cited
  • 2008Designing Multi-Interface Service Experiences434 cited
  • 2005Service Product Configurations in Electronic Business-to-Consumer Operations26 cited
  • 2001Is This a Real Person?8 cited
  • 2004Mass Customization in Videotape Duplication and Conversion: Challenges of Flexible Duplication Systems, Fast Delivery, and Electronic Service5 cited

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