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Research on customer purchase behaviors in online take-out platforms based on semantic fuzziness and deep web crawler
16 references·0 citing·49 second hopsampled
Research on customer purchase behaviors in online take-out platforms based on semantic fuzziness and deep web crawler (2019)Research on customer purchase behaviors i…Consumer emotional brand attachment with social media brands and social media brand equity (2018)Consumer emotional brand atta…The effect of customer perceived value on customer satisfaction: a case study of Malay upscale restaurants. (2017)The effect of customer percei…Does mIM experience affect satisfaction with and loyalty toward O2O services? (2017)Does mIM experience affect sa…“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)“Service Encounter 2.0”: An i…E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions (2016)E-Service Quality and E-Recov…An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)An Integrated Model of Servic…Coffee shop consumers’ emotional attachment and loyalty to green stores: The moderating role of green consciousness (2014)Coffee shop consumers’ emotio…An Alternative Approach to the Measurement of Emotional Attachment (2014)An Alternative Approach to th…Identifying Optimal Rapport-Building Behaviors In Inducing Patrons’ Emotional Attachment In Luxury Restaurants (2012)Identifying Optimal Rapport-B…Corporate social performance and consumer‐retailer emotional attachment (2012)Corporate social performance …Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) (2011)Measuring Customer Satisfacti…Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention (2011)Electronic Logistics Service …Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010)Restaurant Servicescape, Serv…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)An approach to environmental psychology (1974)Book Reviews: Kerlinger, Fred N. Foundations of Behavioral Research. (2nd ed.) New York: Holt, Rinehart and Winston, 1973. 741 + xx pp. $13.95 (1974)Well-being : the foundations of hedonic psychology (1999)Customer delight from theme park experiences (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(1970)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Determinants of patient loyalty to healthcare providers: An integrative review (2017)Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking (2018)Understanding customer satisfaction in the UK quick service restaurant industry (2018)Co-creation experiences: The next practice in value creation (2004)Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value (2010)Service Research Priorities in a Rapidly Changing Context (2015)Customer experience challenges: bringing together digital, physical and social realms (2018)Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review (2021)Artificial intelligence – challenges and opportunities for international HRM: a review and research agenda (2022)Principles and Practice of Structural Equation Modeling (1998)YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise (2019)Perceived social media marketing activities and consumer-based brand equity (2020)A review of three decades of academic research on brand equity: A bibliometric approach using co-word analysis and bibliographic coupling (2021)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention (2015)New Frontiers in Logistics Research: Theorizing at the Middle Range (2017)E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)
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References

  • 1999Whence Consumer Loyalty?7,319 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2017“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers778 cited
  • 2011Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model)382 cited
  • 2010Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction335 cited
  • 2018Consumer emotional brand attachment with social media brands and social media brand equity266 cited
  • 2015An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry239 cited
  • 2014Coffee shop consumers’ emotional attachment and loyalty to green stores: The moderating role of green consciousness226 cited
  • 2011Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention190 cited
  • 2016E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions109 cited
  • 2012Identifying Optimal Rapport-Building Behaviors In Inducing Patrons’ Emotional Attachment In Luxury Restaurants98 cited
  • 2014An Alternative Approach to the Measurement of Emotional Attachment92 cited

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2012
Corporate social performance and consumer‐retailer emotional attachment
81 cited
  • 2017Does mIM experience affect satisfaction with and loyalty toward O2O services?59 cited
  • 2017The effect of customer perceived value on customer satisfaction: a case study of Malay upscale restaurants.46 cited
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