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Is impartiality enough? Government impartiality and citizens' perceptions of public service quality
16 references·12 citing·41 second hop
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(2021)A nova Reforma Administrativa…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)Why People Obey the Law (2006)The Rise of Evidence-Based Policing: Targeting, Testing, and Tracking (2013)Language from police body camera footage shows racial disparities in officer respect (2017)Procedural Justice and Legal Compliance (2017)Making democracy work: civic traditions in modern Italy (1993)Making Democracy Work: Civic Traditions in Modern Italy (1993)Corruption and Growth (1995)Mapping the Regional Divide in Europe: A Measure for Assessing Quality of Government in 206 European Regions (2014)GOVERNMENT QUALITY AND THE ECONOMIC RETURNS OF TRANSPORT INFRASTRUCTURE INVESTMENT IN EUROPEAN REGIONS (2016)Quality of life in cities – Empirical evidence in comparative European perspective (2016)Increasing Returns and Long-Run Growth (1986)The Economic Institutions of Capitalism (1987)A Comparative Study of Inequality and Corruption (2005)Growth and Governance: Models, Measures, and Mechanisms (2007)Economic Growth in a Cross Section of Countries (1991)A free press is bad news for corruption (2002)Why Anticorruption Reforms Fail—Systemic Corruption as a Collective Action Problem (2012)The Handbook of Social Psychology (1969)Procedural Justice: A Psychological Analysis (1975)PUBLIC COOPERATION WITH THE POLICE IN GHANA: DOES PROCEDURAL FAIRNESS MATTER?* (2009)EQUALITY OF EDUCATIONAL OPPORTUNITY (1968)Political Order in Changing Societies (1970)Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization. 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(2004)Will vs. Reason: The Populist and Technocratic Forms of Political Representation and Their Critique to Party Government (2017)Preventing corruption: Public procurement (2009)Democracy and Bureaucracy: How their Quality Matters for Popular Satisfaction (2013)Governance: What Do We Know, and How Do We Know It? (2016)Addressing Recognition Gaps: Destigmatization and the Reduction of Inequality (2018)
this work references cited by second hop

References

  • 2008What Is Quality of Government? A Theory of Impartial Government Institutions1,453 cited
  • 2013What Is Governance?1,330 cited
  • 1999Bureaucracy and Growth: A Cross-National Analysis of the Effects of "Weberian" State Structures on Economic Growth1,245 cited
  • 2000Bureaucratic structure and bureaucratic performance in less developed countries1,231 cited
  • 2014Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions1,020 cited
  • 2011The Quality of Government799 cited
  • 2009Citizens, elections, parties : approaches to the comparative study of the processes of development770 cited
  • 2013Shaping Citizen Perceptions of Police Legitimacy: A Randomized Field Trial of Procedural Justice709 cited
  • 2013Regional Governance Matters: Quality of Government within European Union Member States643 cited
  • 2007Public Satisfaction With Police: Using Procedural Justice to Improve Police Legitimacy594 cited
  • 2019Administrative Burden592 cited
  • 2011The Merit of Meritocratization513 cited
  • 2013Procedural justice and police legitimacy: a systematic review of the research evidence497 cited
  • 2015Quality of Government and the Returns of Investment: Examining the Impact of Cohesion Expenditure in European Regions419 cited

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  • 2009Creating Political Legitimacy412 cited
  • 2010Tradition and Public Administration381 cited
  • Cited by

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    • 2022Does process matter more for predicting trust in government? Participation, performance, and process, in local government in Japan36 cited
    • 2021Revisiting the old debate: citizens’ perceptions of meritocracy in public and private organizations27 cited
    • 2022Does Meritocracy Produce Desirable Outcomes for Public Organizations? Results of a Worldwide Expert Survey from 149 Nations25 cited
    • 2022Rule Formalization, Bureaucratic Red Tape, and Prosocial Rule Breaking Among Street-Level Bureaucrats: A Citizen-Centered Perspective25 cited
    • 2022The Impact of Strong Cultures on Organisational Performance in Public Organisations: The Case of the Greek Public Administration21 cited
    • 2021A nova Reforma Administrativa: O que sabemos e para onde vamos?5 cited
    • 2025Meritocracy and Equal Access to the Public Sector: A Comparative Analysis of Accessibility to Public Sector Jobs and Public Services4 cited
    • 2025Determinants of Public Service Quality: An Exploratory Factor Analysis4 cited
    • 2023The unstudied effects of wording and answer formats in the analysis of impartiality in public service provision4 cited
    • 2023Are Autonomy and Intrinsic Motivation of Public Servants Lower in Post-Communist States?4 cited