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An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment
16 references·0 citing·43 second hop
An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment (2019)An analysis of passengers’ ride needs of …Hoshin Kanri (2020)Hoshin KanriComparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi (2017)Comparing public bus transpor…Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit (2017)Comparing importance-performa…Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Travel satisfaction with publ…Reducing Subway Crowding: Analysis of an Off-Peak Discount Experiment in Hong Kong (2016)Reducing Subway Crowding: Ana…Railway transit services in Algiers: priority improvement actions based on users perceptions (2016)Railway transit services in A…Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors (2014)Relationships between rail pa…A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey (2014)A multiattribute customer sat…RESEARCH ON THE QUALITY OF PASSENGER TRANSPORTATION BY RAILWAY (2009)RESEARCH ON THE QUALITY OF PA…The development of a model for total quality healthcare (2000)The development of a model fo…Fundamentals of Decision Making and Priority Theory With the Analytic Hierarchy Process (2000)Fundamentals of Decision Maki…Hoshin kanri ‐ a participative way of quality management in Japan (1998)Hoshin kanri ‐ a participativ…Introduction to quality control (1992)Introduction to quality contr…Introduction to Quality Control (1991)Introduction to Quality Contr…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Evaluating public transport service quality using picture fuzzy analytic hierarchy process and linear assignment model (2020)Quality Is Free: The Art of Making Quality Certain (1979)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Quality management in service firms: sustaining structures of total quality service (2005)New Service Development: From Panoramas to Precision (2007)Service Quality And Determinants Of Customer Satisfaction In Hospitals: Turkish Experience (2013)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Understanding attitudes towards public transport and private car: A qualitative study (2007)A Hybrid Method for Pythagorean Fuzzy Multiple-Criteria Decision Making (2015)A state of the art literature review of VIKOR and its fuzzy extensions on applications (2016)Multi-criteria evaluation of green suppliers using an extended WASPAS method with interval type-2 fuzzy sets (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate social responsibility and customer loyalty in intercity bus services (2017)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Who left riding transit? Examining socioeconomic disparities in the impact of COVID-19 on ridership (2020)Attractive Quality and Must-Be Quality (1984)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Choices, Values, and Frames (2000)The underlying effect of public transport reliability on users’ satisfaction (2019)Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach (2020)Understanding the mediator role of satisfaction in public transport: A cross-country analysis (2020)Analytical hierarchy process (1994)Aggregating individual judgments and priorities with the analytic hierarchy process (1998)Multi-criteria decision analysis in environmental sciences: Ten years of applications and trends (2011)Innovation and creativity in organisations: a review of the implications for training and development (1999)A causal model for employee satisfaction (2000)A framework for implementing TQM in higher education programs (2007)100 Methods for Total Quality Management (1996)Improving business school courses by applying lean principles and practices (2004)Leaders lost in transformation (2005)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)Translating customers’ voices into operations requirements ‐ A QFD application in higher education (2001)The asymmetrical and non-linear effects of store quality attributes on customer satisfaction (2002)
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References

  • 2000Fundamentals of Decision Making and Priority Theory With the Analytic Hierarchy Process2,640 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 1992Introduction to quality control380 cited
  • 1991Introduction to Quality Control351 cited
  • 2016Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution284 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2020Hoshin Kanri187 cited
  • 2014Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors165 cited
  • 2014A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey128 cited
  • 2000The development of a model for total quality healthcare96 cited
  • 2017Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit85 cited
  • 2016Railway transit services in Algiers: priority improvement actions based on users perceptions81 cited
  • 1998Hoshin kanri ‐ a participative way of quality management in Japan69 cited
  • 2009RESEARCH ON THE QUALITY OF PASSENGER TRANSPORTATION BY RAILWAY

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68 cited
  • 2016Reducing Subway Crowding: Analysis of an Off-Peak Discount Experiment in Hong Kong65 cited
  • 2017Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi63 cited
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