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Negative and positive customer shopping experience in an online context · Study

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ArticleNegative and positive customer shopping experience in an online context

Mojtaba Moji Barari2019

OA

Articlegreen2019

Negative and positive customer shopping experience in an online context

Mojtaba Moji Barari · Mitchell Ross · Jiraporn Surachartkumtonkun

199 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Retail Behavior Studies

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.1986Self-Reports in Organizational Research: Problems and Prospects 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun 1997Beyond pleasure and pain.2010Satisfaction: a behavioral perspective on the consumer 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 2016Understanding Customer Experience Throughout the Customer Journey

Cited by

2021The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience 2021The customer retail app experience: Implications for customer loyalty 2021How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics 2021Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis 2020Influence of customer application experience and value in use on loyalty toward retailers

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Details

Year2019

Typearticle

Published2019-11-15

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations199

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretconser.2019.101985

openalex_workW2986308377

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2020Ubiquitous Role of Social Networking in Driving M-Commerce: Evaluating the Use of Mobile Phones for Online Shopping and Payment in the Context of Trust

2022Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context

2023Online consumer shopping behaviour: A review and research agenda