SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Negative and positive customer shopping experience in an online context
16 references·16 citing·43 second hopsampled
Negative and positive customer shopping experience in an online context (2019)Negative and positive customer shopping e…The Motivation to Work (2017)The Motivation to WorkUnderstanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)Instructional manipulation ch…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Hedonic shopping motivations (2003)Hedonic shopping motivationsCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Promotion and Prevention: Regulatory Focus as A Motivational Principle (1998)Promotion and Prevention: Reg…Beyond pleasure and pain. (1997)Beyond pleasure and pain.Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Service failure and service recovery: A hybrid review and research agenda (2023)Service failure and service r…Online consumer shopping behaviour: A review and research agenda (2023)Online consumer shopping beha…Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention (2022)Winning your customers’ minds…Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context (2022)Strategic orientation towards…The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)The impact of online shopping…The customer retail app experience: Implications for customer loyalty (2021)The customer retail app exper…Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis (2021)Online personalized recommend…Omnichannel retailing: does it empower consumers and influence patronage? (2021)Omnichannel retailing: does i…Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis (2021)Omni-Channel Customer Experie…How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment (2021)How does shopping duration ev…How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention (2021)How do firms handle variabili…How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics (2021)How customer experience incon…Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model (2021)Exploring the core factors of…Ubiquitous Role of Social Networking in Driving M-Commerce: Evaluating the Use of Mobile Phones for Online Shopping and Payment in the Context of Trust (2020)Ubiquitous Role of Social Net…Influence of customer application experience and value in use on loyalty toward retailers (2020)Influence of customer applica…Customer Experience in Retail: A Systematic Literature Review (2020)Customer Experience in Retail…The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Work and motivation (1964)A hot/cool-system analysis of delay of gratification: Dynamics of willpower. (1999)Political conservatism as motivated social cognition. (2003)Modernization, cultural change, and democracy the human development sequence (2005)Mind, Self, and Society (2015)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)Core affect and the psychological construction of emotion. (2003)Power, approach, and inhibition. (2003)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1997Beyond pleasure and pain.6,770 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2017The Motivation to Work5,564 cited
  • 1998Promotion and Prevention: Regulatory Focus as A Motivational Principle3,508 cited
  • 2009Instructional manipulation checks: Detecting satisficing to increase statistical power3,489 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,138 cited
  • 2003Hedonic shopping motivations2,290 cited
  • Cited by

    • 2021The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience198 cited
    • 2021The customer retail app experience: Implications for customer loyalty175 cited
    • 2021How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics93 cited
    • 2021Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis92 cited
    • 2020Influence of customer application experience and value in use on loyalty toward retailers89 cited
    • 2020Ubiquitous Role of Social Networking in Driving M-Commerce: Evaluating the Use of Mobile Phones for Online Shopping and Payment in the Context of Trust77 cited
    • 2022Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context68 cited
    • 2023Online consumer shopping behaviour: A review and research agenda67 cited
    • 2020Customer Experience in Retail: A Systematic Literature Review62 cited
    • 2021How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment62 cited
    • 2021Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model60 cited
    • 2021Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis56 cited
    • 2023Service failure and service recovery: A hybrid review and research agenda52 cited
    • 2021Omnichannel retailing: does it empower consumers and influence patronage?47 cited
    • 2022Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention46 cited
    • 2021How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention44 cited