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Listen to the voice of the customer—First steps towards stakeholder democracy
16 references·1 citing·50 second hop
Listen to the voice of the customer—First steps towards stakeholder democracy (2019)Listen to the voice of the customer—First…The New Political Role of Business in a Globalized World: A Review of a New Perspective on CSR and its Implications for the Firm, Governance, and Democracy (2010)The New Political Role of Bus…Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication (2010)Maximizing Business Returns t…Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions (2009)Corporate Hypocrisy: Overcomi…Reaping relational rewards from corporate social responsibility: The role of competitive positioning (2007)Reaping relational rewards fr…Business Ethics: Managing Corporate Citizenship and Sustainability in the Age of Globalization (2007)Business Ethics: Managing Cor…The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations (2006)The Effect of Corporate Socia…Corporate social responsibility communication: stakeholder information, response and involvement strategies (2006)Corporate social responsibili…Building Corporate Associations: Consumer Attributions for Corporate Socially Responsible Programs (2006)Building Corporate Associatio…The impact of perceived corporate social responsibility on consumer behavior (2005)The impact of perceived corpo…Organizational Boundaries and Theories of Organization (2005)Organizational Boundaries and…Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing. (2005)Antecedents and Consequences …When Is Honesty the Best Policy? The Effect of Stated Company Intent on Consumer Skepticism (2003)When Is Honesty the Best Poli…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Boundary Spanning Roles and Organization Structure (1977)Boundary Spanning Roles and O…Optimal channel decision of retailers in the dual-channel supply chain considering consumer preference for delivery lead time (2020)Optimal channel decision of r…A Ladder Of Citizen Participation (1969)The social psychology of organizing (1969)Assessing the Prerequisite of Successful CSR Implementation: Are Consumers Aware of CSR Initiatives? (2008)Strategic management a stakeholder approach (2010)Socioemotional Wealth and Proactive Stakeholder Engagement: Why Family–Controlled Firms Care More about their Stakeholders (2012)Stakeholder Engagement: Past, Present, and Future (2022)Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives (2008)How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)Do ESG Controversies Matter for Firm Value? Evidence from International Data (2016)Structural equation modeling in practice: A review and recommended two-step approach. 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(1992)Managing Potential and Realized Absorptive Capacity: How do Organizational Antecedents Matter? (2005)Qualitative Data Analysis (2008)The Impact of Board Diversity and Gender Composition on Corporate Social Responsibility and Firm Reputation (2010)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Corporate Social Responsibility (1999)Economic Perspectives on Corporate Social Responsibility (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2010Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication2,631 cited
  • 2010The New Political Role of Business in a Globalized World: A Review of a New Perspective on CSR and its Implications for the Firm, Governance, and Democracy2,125 cited
  • 2005The impact of perceived corporate social responsibility on consumer behavior2,063 cited
  • 2006Corporate social responsibility communication: stakeholder information, response and involvement strategies1,651 cited
  • 2006Building Corporate Associations: Consumer Attributions for Corporate Socially Responsible Programs1,593 cited
  • 1977Boundary Spanning Roles and Organization Structure1,518 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
  • 2006The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations1,360 cited
  • 2009Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions1,337 cited
  • 2007Reaping relational rewards from corporate social responsibility: The role of competitive positioning1,295 cited
  • 2005Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing.

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1,036 cited
  • 2005Organizational Boundaries and Theories of Organization1,034 cited
  • 2003When Is Honesty the Best Policy? The Effect of Stated Company Intent on Consumer Skepticism1,000 cited
  • 2007Business Ethics: Managing Corporate Citizenship and Sustainability in the Age of Globalization823 cited
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    • 2020Optimal channel decision of retailers in the dual-channel supply chain considering consumer preference for delivery lead time18 cited