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IT Services Management and ISO 20000: A Case Study in an IT Remote Support Company
2 references·2 citing·14 second hop
IT Services Management and ISO 20000: A Case Study in an IT Remote Support Company (2014)IT Services Management and ISO 20000: A C…An overview of IT service management (2009)An overview of IT service man…Combining ITIL, COBIT and ISO/IEC 27002 in Order to Design a Comprehensive IT Framework in Organizations (2008)Combining ITIL, COBIT and ISO…Financial decision support: an overview of developments and recent trends (2018)Financial decision support: a…A fuzzy goal programming approach for selecting sustainable suppliers (2017)A fuzzy goal programming appr…A research manifesto for services science (2006)Confusion in the Ranks: IT Service Management Practice and Terminology (2009)Impact of IT Service Management Frameworks on the IT Organization (2011)IT Service Management: A Cross-national Study of ITIL Adoption (2014)Fuzzy sets (1965)Fuzzy sets (1996)Decision Making in a Fuzzy Environment (2007)A PDCA based approach to evaluate green supply chain management performance under fuzzy environment (2022)Portfolio Selection: Efficient Diversification of Investments (1959)Coherent Measures of Risk (1999)Multiple Criteria Decision Analysis: State of the Art Surveys (2005)IT governance using COBIT implemented in a high public educational institution: a case study (2009)Incident Management in Academic Information System using ITIL Framework (2018)Management Support Model for Information Technology Outsourcing (2020)
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References

  • 2009An overview of IT service management184 cited
  • 2008Combining ITIL, COBIT and ISO/IEC 27002 in Order to Design a Comprehensive IT Framework in Organizations127 cited

Cited by

  • 2017A fuzzy goal programming approach for selecting sustainable suppliers42 cited
  • 2018Financial decision support: an overview of developments and recent trends19 cited

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