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Measuring Service Quality of Banks: An Empirical Study
12 references·1 citing·41 second hop
Measuring Service Quality of Banks: An Empirical Study (2011)Measuring Service Quality of Banks: An Em…Regulation and performance of Islamic banking in Bangladesh (2007)Regulation and performance of…Correlates of customer loyalty to their bank: a case study in Nigeria (2006)Correlates of customer loyalt…Corporate image measurement (2004)Corporate image measurementMeasuring perceived service quality at UAE commercial banks (2003)Measuring perceived service q…Analysing service quality in the UAE Islamic banks (2003)Analysing service quality in …The determinants of perceived service quality and its relationship with satisfaction (2000)The determinants of perceived…Service quality in the banking sector: the impact of technology on service delivery (1999)Service quality in the bankin…Service quality in the banking industry: an assessment in a developing economy (1999)Service quality in the bankin…Private and public banks: a comparison of customer expectations and perceptions (1997)Private and public banks: a c…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Defining and relating price, perceived quality, and perceived value (1987)Defining and relating price, …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Impact of Microcredit on Employment Generation and Empowerment of Rural Women in India (2020)Impact of Microcredit on Empl…Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 2000The determinants of perceived service quality and its relationship with satisfaction783 cited
  • 1999Service quality in the banking industry: an assessment in a developing economy346 cited
  • 1999Service quality in the banking sector: the impact of technology on service delivery314 cited
  • 2006Correlates of customer loyalty to their bank: a case study in Nigeria263 cited
  • 2003Measuring perceived service quality at UAE commercial banks244 cited
  • 1987Defining and relating price, perceived quality, and perceived value190 cited
  • 2007Regulation and performance of Islamic banking in Bangladesh156 cited
  • 2004Corporate image measurement132 cited
  • 2003Analysing service quality in the UAE Islamic banks101 cited
  • 1997Private and public banks: a comparison of customer expectations and perceptions61 cited

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  • 2020Impact of Microcredit on Employment Generation and Empowerment of Rural Women in India62 cited

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