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Consumer Behaviour, Marketing Strategy, Customer Satisfaction, and Business Performance
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Consumer Behaviour, Marketing Strategy, Customer Satisfaction, and Business Performance (2017)Consumer Behaviour, Marketing Strategy, C…PENGARUH PENGGUNAAN TEKNOLOGI INFORMASI, DISIPLIN KERJA, INSENTIF, TURNOVER TERHADAP KINERJA PEGAWAI (2015)PENGARUH PENGGUNAAN TEKNOLOGI…Komitmen, Kepuasan Kerja, Organizational Citizenship Behavior dan Kinerja Pegawai Kontrak (2015)Komitmen, Kepuasan Kerja, Org…Evaluation The Effectivity Of Performance Management Online System To Improving The Employees Performance (2015)Evaluation The Effectivity Of…Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions (2014)Sustainable Competitive Advan…Customer needing: a challenge for the seller offering (2012)Customer needing: a challenge…Customer satisfaction and business performance: a firm‐level analysis (2011)Customer satisfaction and bus…The Effect of Customer Satisfaction on Consumer Spending Growth (2010)The Effect of Customer Satisf…Analysis of Digital Marketing Adoption in Indonesian Micro, Small, and Medium Enterprises (2021)Analysis of Digital Marketing…Pengelolaan Karakter Green Behavior pada Generasi Milenial dalam Meningkatkan Minat Penggunaan Green Product (2020)Pengelolaan Karakter Green Be…Faktor-Faktor Terpenting Yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Pengguna Jaringan 4G di Denpasar (2020)Faktor-Faktor Terpenting Yang…The Analysis of the ELECTREE II Algorithm in Determining the Doubts of the Community Doing Business Online (2019)The Analysis of the ELECTREE …Strategic Supply Chain Management in the Era of Industry Revolution 4.0 : A Study of Textile Industry in Bali (2019)Strategic Supply Chain Manage…Menakar Implementasi Green Marketing Pada Usaha Kecil Menengah (2018)Menakar Implementasi Green Ma…Enhancing User Experience in Forex Mobile Trading Application to Support Customer Relationship Management (2018)Enhancing User Experience in …Efektifkah Experiential Marketing di Sebuah Rumah Sakit (2018)Efektifkah Experiential Marke…Aplikasi Mobile Trading Monex Guna Mendukung Customer Relationship Management (2018)Aplikasi Mobile Trading Monex…Personal Knowledge: Towards a Post-Critical Philosophy (1959)Information and Consumer Behavior (1970)An Evolutionary Theory of Economic Change. (1983)The Comparative Advantage Theory of Competition (1995)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Corporate reputation and sustained superior financial performance (2002)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Strategic responses of the Spanish hospitality sector to the financial crisis (2012)Dynamic information technology capability: Concept definition and framework development (2019)The use of Net Promoter Score (NPS) to predict sales growth: insights from an empirical investigation (2021)Efficient Capital Markets: A Review of Theory and Empirical Work (1970)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)The Great Crash, the Oil Price Shock, and the Unit Root Hypothesis (1989)Linking marketing capabilities with profit growth (2009)A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price (2016)The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)Naturalistic inquiry (1985)The Effect of a Market Orientation on Business Profitability (1990)Evolving to a New Dominant Logic for Marketing (2003)Netnography as a tool for understanding customers: implications for service research and practice (2018)Service Logic Business Model Canvas (2018)Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry (2020)WEBSITE USABILITY, SATISFACTION, LOYALTY, SECURITY PERCEPTION, TRUST AND WORD OF MOUTH IN E-COMMERCE BUSINESS (2014)Implementation of Artificial Intelligence in Predicting the Value of Indonesian Oil and Gas Exports With BP Algorithm (2017)The Role of Marketing (1999)Metode penelitian kuantitatif, kualitatif dan kombinasi (mixed methods) (2013)Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif dan R&D (2013)Penerapan Corporate Social Responsibility (CSR) dan Manfaatnya Bagi Perusahaan (2020)Strategi Peningkatan Kompetensi Pegawai Bank Perkreditan Rakyat (BPR) (2020)Green awareness effects on consumers' purchasing decision: Some insights from Malaysia (2013)STRATEGI PENERAPAN E-COMMERCE DALAM MENINGKATKAN KEUNGGULAN BERSAING (2014)Kepemimpinan, Total Quality Management, Perilaku Produktif Karyawan, Kinerja Karyawan dan Kinerja Perusahaan (2017)Technology Acceptance Model and E-Satisfaction in Mobile Banking (2017)Team Engagement and Performance Management (A Study of Banking Industry) (2018)Kepemimpinan, Insentif dan Pelatihan Terhadap Kinerja Karyawan Pada Kantor Bank Syariah Mandiri Cabang Pematang Siantar (2020)Budaya Organisasi, Pengembangan Karir, Job Insecurity Terhadap Organisational Citizenship Behaviour Dengan Komitmen Organisasional Sebagai Variabel Intervening (2018)Good Corporate Governance, Job Motivation, Organization Culture Which Impact Company Financial Performance (2018)The Role of Leadership and Influence on Employee Performance in Digital Era (2020)
this work references cited by second hop

References

  • 2014Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions1,115 cited
  • 2011Customer satisfaction and business performance: a firm‐level analysis310 cited
  • 2010The Effect of Customer Satisfaction on Consumer Spending Growth268 cited
  • 2012Customer needing: a challenge for the seller offering121 cited
  • 2015PENGARUH PENGGUNAAN TEKNOLOGI INFORMASI, DISIPLIN KERJA, INSENTIF, TURNOVER TERHADAP KINERJA PEGAWAI38 cited
  • 2015Evaluation The Effectivity Of Performance Management Online System To Improving The Employees Performance26 cited
  • 2015Komitmen, Kepuasan Kerja, Organizational Citizenship Behavior dan Kinerja Pegawai Kontrak24 cited

Cited by

  • 2019The Analysis of the ELECTREE II Algorithm in Determining the Doubts of the Community Doing Business Online33 cited
  • 2018Menakar Implementasi Green Marketing Pada Usaha Kecil Menengah28 cited
  • 2019Strategic Supply Chain Management in the Era of Industry Revolution 4.0 : A Study of Textile Industry in Bali26 cited
  • 2020Faktor-Faktor Terpenting Yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Pengguna Jaringan 4G di Denpasar23 cited
  • 2018Efektifkah Experiential Marketing di Sebuah Rumah Sakit21 cited
  • 2020Pengelolaan Karakter Green Behavior pada Generasi Milenial dalam Meningkatkan Minat Penggunaan Green Product16 cited

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2021
Analysis of Digital Marketing Adoption in Indonesian Micro, Small, and Medium Enterprises
16 cited
  • 2018Enhancing User Experience in Forex Mobile Trading Application to Support Customer Relationship Management9 cited
  • 2018Aplikasi Mobile Trading Monex Guna Mendukung Customer Relationship Management8 cited