The effect of information system utilization and education and training on organizational innovation in public social welfare officers: Focused on the moderating effect of organizational trust

Abstract

Abstract The purpose of this study is to investigate the impact of information system utilization and education and training on organizational innovation for public social welfare officers in Seoul and verify whether organizational trust plays a role as a moderator variable in these relationships. First, information system utilization and education and training have positive effects on organizational innovation. Second, as a result of investigating the moderating effects of organizational trust, organizational trust has a positive effect on the relationship between information system utilization and organizational innovation, as well as education and training and organizational innovation. Therefore, it is found that information system utilization and education and training are important for innovation of public welfare service. The stronger relationship we have, the higher organizational trust we acquire. Therefore, in order to innovate the organization, it is necessary to strengthen the education training that can utilize the network and the expertise to share information and communicate. It is also necessary to focus on enhancing organizational trust such as mutual consideration, information sharing, and assistance within an organization.

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