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How to measure quality in multi-channel retailing and not die trying · Study

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ArticleHow to measure quality in multi-channel retailing and not die trying

Emiliano Acquila-Natale2019

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Articlegreen2019

How to measure quality in multi-channel retailing and not die trying

Emiliano Acquila-Natale · Santiago Iglesías-Pradas

41 citations·0/0 files stored·Journal of Business Research

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2012lavaan : An R Package for Structural Equation Modeling 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2004E-S-QUAL 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 2003eTailQ: dimensionalizing, measuring and predicting etail quality

Cited by

2020Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service 2021Work and innovations: The impact of self‐identification on employee bootlegging behaviour 2021Effect of Multi-Channel Integration on Customer Purchase Intention 2022How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism 2020Understanding retail quality of sporting goods stores: a text mining approach

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2020A matter of value? Predicting channel preference and multichannel behaviors in retailarticle · 16 shared references 2012The impacts of e-service quality on customer behaviour in multi-channel e-servicesarticle · 14 shared references 2008Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptionsbook · 12 shared references 2011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scalearticle · 11 shared references 2014Misalignment and Its Influence on Integration Quality in Multichannel Servicesarticle · 11 shared references 2020Service quality in multichannel fashion retailing: an exploratory studyarticle · 11 shared references

Details

Year2019

Typearticle

Published2019-12-06

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations41

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jbusres.2019.10.041

openalex_workW2994519833

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2021Retail quality, market environment and business survival in the retail Apocalypse: an investigation of the sporting goods retail industry

2025Understanding the intention of consumers towards 3D food printing: exploratory study of psychological factors and sensory analysis

2021Consumer perception vs sensory assessment of the quality of clothes of selected brands available on the Polish market