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How to measure quality in multi-channel retailing and not die trying
16 references·10 citing·40 second hop
How to measure quality in multi-channel retailing and not die trying (2019)How to measure quality in multi-channel r…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…lavaan : An R Package for Structural Equation Modeling (2012)lavaan : An R Package for Str…Multichannel Shopper Segments and Their Covariates☆ (2008)Multichannel Shopper Segments…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …Consumers in a multichannel environment: Product utility, process utility, and channel choice (2005)Consumers in a multichannel e…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider (2003)Determinants of Online Channe…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives (1970)Consumer Perception of E-Serv…Understanding the intention of consumers towards 3D food printing: exploratory study of psychological factors and sensory analysis (2025)Understanding the intention o…Driving mechanism of consumer migration behavior under the COVID-19 pandemic (2023)Driving mechanism of consumer…How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism (2022)How to Enhance Customer Loyal…Work and innovations: The impact of self‐identification on employee bootlegging behaviour (2021)Work and innovations: The imp…The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan (2021)The Effect of E-Retail on Cus…Retail quality, market environment and business survival in the retail Apocalypse: an investigation of the sporting goods retail industry (2021)Retail quality, market enviro…Effect of Multi-Channel Integration on Customer Purchase Intention (2021)Effect of Multi-Channel Integ…Consumer perception vs sensory assessment of the quality of clothes of selected brands available on the Polish market (2021)Consumer perception vs sensor…Understanding retail quality of sporting goods stores: a text mining approach (2020)Understanding retail quality …Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service (2020)Development and validation of…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Structural Equations with Latent Variables. 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(1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Advancing formative measurement models (2008)A review of twenty years of SERVQUAL research (2009)Determinants of customer repurchase intention in online shopping (2009)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2012lavaan : An R Package for Structural Equation Modeling27,889 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2003Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider782 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2008Multichannel Shopper Segments and Their Covariates☆576 cited

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1970
Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives
506 cited
  • 2005Consumers in a multichannel environment: Product utility, process utility, and channel choice457 cited
  • Cited by

    • 2020Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service38 cited
    • 2021Work and innovations: The impact of self‐identification on employee bootlegging behaviour32 cited
    • 2021Effect of Multi-Channel Integration on Customer Purchase Intention21 cited
    • 2022How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism20 cited
    • 2020Understanding retail quality of sporting goods stores: a text mining approach14 cited
    • 2025Understanding the intention of consumers towards 3D food printing: exploratory study of psychological factors and sensory analysis13 cited
    • 2021Retail quality, market environment and business survival in the retail Apocalypse: an investigation of the sporting goods retail industry13 cited
    • 2021Consumer perception vs sensory assessment of the quality of clothes of selected brands available on the Polish market10 cited
    • 2023Driving mechanism of consumer migration behavior under the COVID-19 pandemic8 cited
    • 2021The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan5 cited