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Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico
12 references·6 citing·47 second hop
Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico (2019)Application of the SERVQUAL model to eval…Quality assessment of airline baggage handling systems using SERVQUAL and BWM (2017)Quality assessment of airline…Exploring public transport service quality: the case of mini-bus taxi service in South Africa (2015)Exploring public transport se…A Fuzzy SERVQUAL Based Method for Evaluated of Service Quality in the Hotel Industry (2015)A Fuzzy SERVQUAL Based Method…SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)SERVQUAL: Measuring Higher Ed…The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking (2013)The Impacts of Service Qualit…E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services (2012)E-Service Quality Dimensions …A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A hybrid approach based on SE…Calidad total y productividad (2010)Calidad total y productividadEvaluating a museum as a tourist product using the servqual method (2005)Evaluating a museum as a tour…Evaluating a museum as a tourist product using the servqual method (2005)Evaluating a museum as a tour…Measuring the performance of IT services (2002)Measuring the performance of …A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement (2000)A Note on SERVQUAL Reliabilit…Enhancing Accessibility in Philippine Public Bus Systems: Addressing the Needs of Persons with Disabilities (2025)Enhancing Accessibility in Ph…Vínculo entre calidad del transporte público y bienestar universitario en Perú (2024)Vínculo entre calidad del tra…Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland (2024)Assessing Public Transport Qu…Calidad del servicio y satisfacción del usuario del transporte público de la provincia de Tungurahua (2023)Calidad del servicio y satisf…Gap Analysis between Women Passengers’ Perception and Expectations about Bus Service: A Case Study on Bangladesh (2022)Gap Analysis between Women Pa…The effect of service quality on behavioural intention: the mediating role of student satisfaction and switching barriers in private universities (2021)The effect of service quality…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Information technology center service quality (2005)Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty (2008)Satisfaction: a behavioral perspective on the consumer (2010)Shopping Online for Freedom, Control, and Fun (2001)Service excellence in electronic channels (2002)E-S-QUAL (2004)Measuring user satisfaction from e-Government services: Lessons from Jordan (2013)Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting (2018)An assessment of e-service quality, e-satisfaction and e-loyalty (2019)Fuzzy sets (1965)The Analytic Hierarchy Process (1985)Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan (2014)MULTIPLE CRITERIA DECISION-MAKING TECHNIQUES IN TRANSPORTATION SYSTEMS: A SYSTEMATIC REVIEW OF THE STATE OF THE ART LITERATURE (2015)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)E-satisfaction: an initial examination (2000)Service loyalty (2002)E-service quality and e-retailers: Attribute-based multi-dimensional scaling (2020)E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out (2021)To leave or retain? An interplay between quality digital banking services and customer satisfaction (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Service Quality Model and its Marketing Implications (1984)The Effect of Website Design Quality and Service Quality toward Repurchase Intention in the E-commerce Industry: A Cross-Continental Analysis (2019)The influence of service quality, university image on student satisfaction and student loyalty (2019)The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Techniques for improving response rates in OM survey research (2002)Organizational knowledge and the manufacturing strategy process: A resource‐based view analysis (2007)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Measuring Service Quality: A Reexamination and Extension (1992)Assessing organizations performance on the basis of GHRM practices using BWM and Fuzzy TOPSIS (2018)Social sustainable supplier evaluation and selection: a group decision-support approach (2019)Barriers and overcoming strategies to supply chain sustainability innovation (2020)The Application of Electronic Computers to Factor Analysis (1960)Interpretation of Cultural and Natural Resources (1995)A multi-criteria assessment of tourist farm service quality (2008)Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model (2011)An Empirical Study of the Effects of Service Quality, Visitor Satisfaction, and Emotions on Behavioral Intentions of Visitors to the Museums of Macau (2015)Applying revised gap analysis model in measuring hotel service quality (2016)Satisfaction, value and intention to return in hotels (2016)The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry (2021)La medición de la percepción de la calidad en el servicio, como una experiencia educativa dentro del modelo de competencias. (2014)Las Tendencias del Marketing: Cuales son y definiciones (2017)Aspectos de la cultura organizacional y su relación con la disposición al cambio organizacional (2020)
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References

  • 2017Quality assessment of airline baggage handling systems using SERVQUAL and BWM290 cited
  • 2011A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality263 cited
  • 2014SERVQUAL: Measuring Higher Education Service Quality in Thailand240 cited
  • 2000A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement209 cited
  • 2012E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services166 cited
  • 2010Calidad total y productividad137 cited
  • 2002Measuring the performance of IT services129 cited
  • 2015A Fuzzy SERVQUAL Based Method for Evaluated of Service Quality in the Hotel Industry117 cited
  • 2013The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking111 cited
  • 2005Evaluating a museum as a tourist product using the servqual method62 cited
  • 2005Evaluating a museum as a tourist product using the servqual method54 cited
  • 2015Exploring public transport service quality: the case of mini-bus taxi service in South Africa32 cited

Cited by

  • 2021The effect of service quality on behavioural intention: the mediating role of student satisfaction and switching barriers in private universities43 cited
  • 2025Enhancing Accessibility in Philippine Public Bus Systems: Addressing the Needs of Persons with Disabilities

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6 cited
  • 2024Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland5 cited
  • 2023Calidad del servicio y satisfacción del usuario del transporte público de la provincia de Tungurahua5 cited
  • 2022Gap Analysis between Women Passengers’ Perception and Expectations about Bus Service: A Case Study on Bangladesh3 cited
  • 2024Vínculo entre calidad del transporte público y bienestar universitario en Perú3 cited