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Cited by

• 2003The Quality of Standard, Routine and Nonroutine Processes141 cited
• 1998A qualitative analysis of leadership and quality improvement98 cited
• 1996Service quality and business performance in the UK hotel industry75 cited
• 1999TQM adoption, institutionalism and changes in management accounting systems: a case study69 cited
• 2001A cost of quality analysis of a building project: towards a complete methodology for design and build67 cited
• 2019Visionary Leadership in Total Quality Management: Efforts to Improve the Quality of Education in the Industrial Revolution 4.063 cited
• 1996Operational, organizational, and human resource factors predictive of customer perceptions of service quality61 cited
• 2000Supplier Development for UK Small and Medium-sized Enterprises60 cited
• 1994The implementation of total quality management in tourism: some guidelines58 cited
• 2004An action-research based instrument for monitoring continuous quality improvement57 cited
• 2015The Implementation of Total Quality Management in Order to Improve Production Performance and Enhancing the Level of Customer Satisfaction55 cited
• 2011Improving overall equipment cost loss adding cost of quality54 cited
• 2014A conceptual framework for the implementation of quality management systems48 cited