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Using hybrid MCDM to evaluate the service quality expectation in linguistic preference · Study

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ArticleUsing hybrid MCDM to evaluate the service quality expectation in linguistic preference

Ming‐Lang Tseng2011

Article2011

Using hybrid MCDM to evaluate the service quality expectation in linguistic preference

Ming‐Lang Tseng

65 citations·0/0 files stored·Applied Soft Computing

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Multi-Criteria Decision Making Decision Support System Applications Optimization and Mathematical Programming

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1984A Service Quality Model and its Marketing Implications 2007Decision Making in a Fuzzy Environment 2000Extensions of the TOPSIS for group decision-making under fuzzy environment 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 1992An empirical assessment of the SERVQUAL scale

Cited by

2017An application of DEMATEL-ANP and PROMETHEE II approach for air traffic controllers’ workload stress problem: A case of Mactan Civil Aviation Authority of the Philippines 2014Using a hybrid method to evaluate service innovation in the hotel industry 2019An Integrated Multi-Criteria Decision-Making Model Based on Prospect Theory for Green Supplier Selection under Uncertain Environment: A Case Study of the Thailand Palm Oil Products Industry 2014New Similarity of Triangular Fuzzy Number and Its Application

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Details

Year2011

Typearticle

Published2011-08-22

VenueApplied Soft Computing

ISSN-L1568-4946

Languageen

Citations65

Files0 public / 0

ShelfMulti-Criteria Decision Making

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doi10.1016/j.asoc.2011.08.011

openalex_workW1998311198

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2018

Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey

2013A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul

2017Fuzzy approach to eco-innovation for enhancing business functions: a case study in China