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Using hybrid MCDM to evaluate the service quality expectation in linguistic preference

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References

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1984A Service Quality Model and its Marketing Implications6,560 cited
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1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1992An empirical assessment of the SERVQUAL scale2,126 cited
1979Multiple Objective Decision Making ― Methods and Applications: A State-of-the-Art Survey1,841 cited
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2002The evaluation of airline service quality by fuzzy MCDM890 cited
2000A fusion approach for managing multi-granularity linguistic term sets in decision making795 cited
2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited
2006Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment634 cited

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1992Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years621 cited

2002Evaluating the best main battle tank using fuzzy decision theory with linguistic criteria evaluation620 cited

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