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The Effects of Customer-Firm Interaction On Innovation and Performance In Service Firms
16 references·0 citing·48 second hop
The Effects of Customer-Firm Interaction On Innovation and Performance In Service Firms (1970)The Effects of Customer-Firm Interaction …The Economic Institutions of Capitalism. Firms, Markets, Relational Contracting (2007)The Economic Institutions of …The Influence of Intellectual Capital on the Types of Innovative Capabilities (2005)The Influence of Intellectual…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…DIRECT AND MODERATING EFFECTS OF HUMAN CAPITAL ON STRATEGY AND PERFORMANCE IN PROFESSIONAL SERVICE FIRMS: A RESOURCE-BASED PERSPECTIVE. (2001)DIRECT AND MODERATING EFFECTS…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias (1991)Anomalies: The Endowment Effe…First-mover advantages (1988)First-mover advantagesThe economic institutions of capitalism firms, markets, relational contracting (1985)The economic institutions of …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Transaction-Cost Economics: The Governance of Contractual Relations (1979)Transaction-Cost Economics: T…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Mail and Telephone Surveys: The Total Design Method. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1979Transaction-Cost Economics: The Governance of Contractual Relations10,182 cited
  • 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.9,338 cited
  • 1985The economic institutions of capitalism firms, markets, relational contracting7,240 cited
  • 1979Mail and Telephone Surveys: The Total Design Method.5,023 cited
  • 1991Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias5,015 cited
  • 1988First-mover advantages3,656 cited
  • 2005The Influence of Intellectual Capital on the Types of Innovative Capabilities3,632 cited
  • 2007The Economic Institutions of Capitalism. Firms, Markets, Relational Contracting2,440 cited
  • 1974Strategy, structure, and economic performance2,370 cited
  • 2001DIRECT AND MODERATING EFFECTS OF HUMAN CAPITAL ON STRATEGY AND PERFORMANCE IN PROFESSIONAL SERVICE FIRMS: A RESOURCE-BASED PERSPECTIVE.2,365 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

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2,058 cited
  • 1975Strategy, structure, and economic performance1,986 cited
  • 2000Switching barriers and repurchase intentions in services1,570 cited
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