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Measuring the Customer Experience in Online Environments
16 references·2 citing·37 second hop
Measuring the Customer Experience in Online Environments (2000)Measuring the Customer Experience in Onli…Commercial Scenarios for the Web: Opportunities and Challenges (2006)Commercial Scenarios for the …Finding flow: the psychology of engagement with everyday life (1997)Finding flow: the psychology …Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Applications of structural equation modeling in marketing and consumer research: A review (1996)Applications of structural eq…Task Characteristics and the Experience of Optimal Flow in Human—Computer Interaction (1994)Task Characteristics and the …The dimensionality and correlates of flow in human-computer interactions (1993)The dimensionality and correl…Microcomputer Playfulness: Development of a Measure With Workplace Implications (1992)Microcomputer Playfulness: De…Flow: the psychology of optimal experience (1990)Flow: the psychology of optim…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Optimal experience in work and leisure. (1989)Optimal experience in work an…The Role of Involvement in Attention and Comprehension Processes (1988)The Role of Involvement in At…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Attitudes, Personality and Behavior (1988)Attitudes, Personality and Be…The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior (1986)The Varieties of Consumption …Optimum Stimulation Level: Its Relationship to Personality, Demographics, and Exploratory Behavior (1980)Optimum Stimulation Level: It…An approach to environmental psychology (1974)An approach to environmental …Skills Augmenting Online Shopping Behavior: A Study of Need for Cognition Positive Segment (2015)Skills Augmenting Online Shop…Measuring the quality of e-banking portals: an empirical investigation (2005)Measuring the quality of e-ba…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Alternative Ways of Assessing Model Fit (1992)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring the Involvement Construct (1985)The Effects of Product Class Knowledge on Information Search Behavior (1985)Some antecedents and outcomes of brand love (2006)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Perceived Behavioral Control, Self‐Efficacy, Locus of Control, and the Theory of Planned Behavior 1 (2002)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Student engagement in high school classrooms from the perspective of flow theory. (2003)The Concept of Flow (2014)Subjective well-being: Three decades of progress. (1999)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Toward A Hierarchical Model of Intrinsic and Extrinsic Motivation (1997)Positive education: positive psychology and classroom interventions (2009)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1990Flow: the psychology of optimal experience12,637 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1988Attitudes, Personality and Behavior6,824 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1997Finding flow: the psychology of engagement with everyday life3,522 cited
  • 1996Applications of structural equation modeling in marketing and consumer research: A review2,550 cited
  • 1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
  • 1989Optimal experience in work and leisure.1,942 cited
  • 1992Microcomputer Playfulness: Development of a Measure With Workplace Implications1,107 cited
  • 1993The dimensionality and correlates of flow in human-computer interactions1,103 cited
  • 1994Task Characteristics and the Experience of Optimal Flow in Human—Computer Interaction1,006 cited
  • 1980Optimum Stimulation Level: Its Relationship to Personality, Demographics, and Exploratory Behavior961 cited
  • 2006Commercial Scenarios for the Web: Opportunities and Challenges

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812 cited
  • 1986The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior778 cited
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    • 2005Measuring the quality of e-banking portals: an empirical investigation28 cited
    • 2015Skills Augmenting Online Shopping Behavior: A Study of Need for Cognition Positive Segment14 cited