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PENGARUH KUALITAS PELAYANAN, CITRA PERUSAHAAN, DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN SERTA PENGARUHNYA TERHADAP LOYALITAS PELANGGAN
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PENGARUH KUALITAS PELAYANAN, CITRA PERUSAHAAN, DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN SERTA PENGARUHNYA TERHADAP LOYALITAS PELANGGAN (2019)PENGARUH KUALITAS PELAYANAN, CITRA PERUSA…Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)Pengaruh Kualitas Layanan ter…Service Marketing and Management (2007)Service Marketing and Managem…Structural Equation Modeling (2004)Structural Equation ModelingCustomer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan (2003)Customer loyalty : menumbuhka…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN VIA INTERNET PADA TOKO ONLINE (2013)Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung] (2016)Customer Satisfication Pada Pembelian Smartphone Samsung Dilihat Dari Trust In Brand, Brand Image Dan Word Of Mouth Di Sarana Smartphone Kota Solok (2021)Branding implications of partner firm‐focal firm relationships in business‐to‐business service networks (2007)Elucidating perceived overall service quality in retail banking (2017)The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors (2021)KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH (2017)Pengaruh Brand Image (Citra Merek) terhadap Loyalitas Konsumen Produk Oli Pelumas Evalube di Kota Langsa (2018)Improving Product Quality and Satisfaction as Fundamental Strategies in Strengthening Customer Loyalty (2022)Risk Factors for Learning-Related Behavior Problems at 24 Months of Age: Population-Based Estimates (2008)Minority Stress Experiences and Psychological Well-Being: The Impact of Support from and Connection to Social Networks Within the Los Angeles House and Ball Communities (2013)Examining the Impact of Multicollinearity in Discovering Higher-Order Factor Models (2014)
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References

  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2003Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan370 cited
  • 2011Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan309 cited
  • 2004Structural Equation Modeling231 cited
  • 2007Service Marketing and Management103 cited

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