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A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda
16 references·3 citing·38 second hop
A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda (2019)A Decade of Customer Engagement Research …Service-dominant logic 2025 (2016)Service-dominant logic 2025Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Exploring customer brand engagement: definition and themes (2011)Exploring customer brand enga…Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Demystifying customer brand engagement: Exploring the loyalty nexus (2010)Demystifying customer brand e…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Measurement of Engagement…Job Burnout (2001)Job BurnoutEnriching or Depleting? The Dynamics of Engagement in Work and Family Roles (2001)Enriching or Depleting? The D…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Social Theory and Social Structure. (1969)Social Theory and Social Stru…Customer touchpoints: Conceptualization, index development, and validation (2024)Customer touchpoints: Concept…Social and Personal Norms in Shaping Customers’ Environmentally Sustainable Behavior in Restaurants’ Social Media Communities (2023)Social and Personal Norms in …How servicescape unleash customer engagement behaviors through place attachment: an investigation in a non-Western context (2022)How servicescape unleash cust…The measurement of experienced burnout (1981)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Burnout and Engagement in University Students (2002)Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. (2003)Burnout: 35 years of research and practice (2009)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Evolving to a New Dominant Logic for Marketing (2003)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer engagement in online brand communities: a social media perspective (2015)Social media in marketing: A review and analysis of the existing literature (2017)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)The Discovery of Grounded Theory (2017)Flow: the psychology of optimal experience (1990)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Intrinsic Motivation and Self-Determination in Human Behavior (1985)The Measurement of Work Engagement With a Short Questionnaire (2006)The Job Demands‐Resources model: state of the art (2007)Job demands–resources theory: Taking stock and looking forward. (2016)The Behavioral Consequences of Service Quality (1996)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Maslach burnout inventory manual (1996)Subjective well-being: Three decades of progress. (1999)Job Engagement: Antecedents and Effects on Job Performance (2010)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Culture and Organizations (1980)The Network Structure Of Social Capital (2000)The Emergence and Development of Life Course Theory (2003)
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References

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  • 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
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  • 1969Social Theory and Social Structure.6,660 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 2011Customer Engagement3,657 cited
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  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
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  • 2001Enriching or Depleting? The Dynamics of Engagement in Work and Family Roles1,874 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2010Demystifying customer brand engagement: Exploring the loyalty nexus1,414 cited
  • 2016Service-dominant logic 20251,365 cited

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  • 2011Exploring customer brand engagement: definition and themes1,335 cited
  • Cited by

    • 2024Customer touchpoints: Conceptualization, index development, and validation24 cited
    • 2023Social and Personal Norms in Shaping Customers’ Environmentally Sustainable Behavior in Restaurants’ Social Media Communities12 cited
    • 2022How servicescape unleash customer engagement behaviors through place attachment: an investigation in a non-Western context10 cited