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Modeling Customer Satisfaction with the Service Quality of E-Money in Increasing Profit of PT. Telekomunikasi Indonesia
13 references·3 citing·48 second hop
Modeling Customer Satisfaction with the Service Quality of E-Money in Increasing Profit of PT. Telekomunikasi Indonesia (2019)Modeling Customer Satisfaction with the S…Determining the Influence of the Reliability of Service Quality on Customer Satisfaction: The Case of Libyan E-Commerce Customers (2015)Determining the Influence of …The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context (2013)The Antecedents of Customer L…EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES (2013)EXPLORING SERVICE QUALITY DIM…An assessment of customers’ e-service quality perception, satisfaction and intention (2010)An assessment of customers’ e…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…E‐service quality: comparing the perceptions of providers and customers (2009)E‐service quality: comparing …Service quality evaluation in internet banking: an empirical study in India (2008)Service quality evaluation in…Online service quality dimensions and their relationships with satisfaction (2004)Online service quality dimens…Service quality evaluation by service quality performance matrix (2003)Service quality evaluation by…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…System dynamics, systems thinking, and soft OR (1994)System dynamics, systems thin…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…The Influence of Motivation and Workload on Job Satisfaction as Customer Service at PT Telkom Witel North Surabaya (2024)The Influence of Motivation a…Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks (2021)Mobile banking services quali…E-WALLET SERVICE INNOVATION, SERVICE DELIVERY, AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY WITHIN SHOPEEPAY IN INDONESIA (2021)E-WALLET SERVICE INNOVATION, …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An analysis of the e‐service literature: towards a research agenda (2006)The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)Developing e-service quality scales: A literature review (2010)A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions (2011)Understanding the determinants of online repeat purchase intention and moderating role of habit: The case of online group-buying in Taiwan (2014)Integration of UTAUT model in internet banking adoption context (2019)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service Quality (1994)The determinants of service quality: satisfiers and dissatisfiers (1995)Measuring customer experience in banks: scale development and validation (2014)Effectiveness of Digital Marketing in the Challenging Age: An Empirical Study (2015)The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector (2020)Systems Thinking, Systems Practice (1981)Systems thinking, systems practice (1982)The Fifth Discipline (1990)Towards the definition and use of a core set of archetypal structures in system dynamics (2003)System dynamics modeling for sustainable supply chain management: A literature review and systems thinking approach (2018)Closing the green finance gap – A systems perspective (2019)On the Evaluation of Structural Equation Models (1988)An empirical examination of continuance intention of mobile payment services (2012)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Female online shoppers (2015)Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting (2018)Customer satisfaction, loyalty, knowledge and competitiveness in the food industry (2019)Developing the Models of Service Quality Gaps: A Critical Discussion (2010)Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry (2013)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)System Dynamics: Systems Thinking and Modeling for a Complex World (2002)Promoting novelty, rigor, and style in energy social science: Towards codes of practice for appropriate methods and research design (2018)Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)
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References

  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,353 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
  • 1994System dynamics, systems thinking, and soft OR1,118 cited
  • 2004Online service quality dimensions and their relationships with satisfaction512 cited
  • 2010An assessment of customers’ e-service quality perception, satisfaction and intention487 cited
  • 2003Service quality evaluation by service quality performance matrix208 cited
  • 2008Service quality evaluation in internet banking: an empirical study in India190 cited
  • 2013The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context141 cited
  • 2013EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES73 cited
  • 2009E‐service quality: comparing the perceptions of providers and customers72 cited
  • 2015Determining the Influence of the Reliability of Service Quality on Customer Satisfaction: The Case of Libyan E-Commerce Customers70 cited

Cited by

  • 2021E-WALLET SERVICE INNOVATION, SERVICE DELIVERY, AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY WITHIN SHOPEEPAY IN INDONESIA

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23 cited
  • 2021Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks21 cited
  • 2024The Influence of Motivation and Workload on Job Satisfaction as Customer Service at PT Telkom Witel North Surabaya1 cited