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Cited by

• 1993Theories of the firm: contractual and competence perspectives474 cited
• 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
• 2009Service, services and products: rethinking operations strategy280 cited
• 2008Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation262 cited
• 1988Price and Authority in Inter-Profit Center Transactions251 cited
• 2016Barriers in green lean six sigma product development process: an ISM approach247 cited
• 2007Organizational alignment and performance: past, present and future243 cited
• 2001Sources of volume flexibility and their impact on performance237 cited
• 2003Operation and performance of international manufacturing networks234 cited
• 1990The Relationship Between Offshore Sourcing and Innovativeness of U.S. Multinational Firms: An Empirical Investigation232 cited
• 2001QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT DEPENDENT?231 cited
• 2003Implementing Lean in aerospace—challenging the assumptions and understanding the challenges229 cited
• 1999Service operations management: return to roots227 cited
• 1990Recent Developments in International Management Research