References

• 1986Psychology of intergroup relations10,626 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
• 2018International Journal of Business and Social Science4,284 cited
• 1977Self-schemata and processing information about the self.3,909 cited
• 1982Self-Concept in Consumer Behavior: A Critical Review3,659 cited
• 2000Multivariate Data Analysis3,570 cited
• 1992Advances in Consumer Research2,863 cited
• 2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,453 cited
• 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
• 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
• 2000Strengthening the Satisfaction-Profit Chain1,537 cited
• 1969Risk Taking and Information Handling in Consumer Behavior1,397 cited
• 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited