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Employees as information influencers of organization’s CSR practices: The impacts of employee words on public perceptions of CSR

16 references·9 citing·51 second hopsampled

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References

2009Users of the world, unite! The challenges and opportunities of Social Media17,866 cited
1986Organizational Information Requirements, Media Richness and Structural Design9,719 cited
2010Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication2,631 cited
2005The impact of perceived corporate social responsibility on consumer behavior2,063 cited
2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
2000Word-of-Mouth Processes within a Services Purchase Decision Context1,335 cited
2007Reaping relational rewards from corporate social responsibility: The role of competitive positioning1,295 cited
1997Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors948 cited
2013When consumers doubt, Watch out! The role of CSR skepticism896 cited
2007Consumer Responses to Corporate Social Responsibility (CSR) Initiatives: Examining the Role of Brand-Cause Fit in Cause-Related Marketing866 cited
2006Employee reactions to corporate social responsibility: an organizational justice framework861 cited
2009Firm-Created Word-of-Mouth Communication: Evidence from a Field Test836 cited
2002The application of vignettes in social and nursing research701 cited

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2011

Doing Right Leads to Doing Well: When the Type of CSR and Reputation Interact to Affect Consumer Evaluations of the Firm

669 cited

2011Problem Solving and Communicative Action: A Situational Theory of Problem Solving588 cited

2013Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives572 cited

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2021Corporate Social Responsibility and COVID-19 Pandemic Crisis31 cited
2022Synthesizing the affinity between employees' internal‐external CSR perceptions and work outcomes: A meta‐analytic investigation31 cited
2022What do we know about CSR authenticity? A systematic review from 2007 to 202131 cited
2023Situational Theory of Problem Solving (STOPS)15 cited
2024Do You Dare to Speak Up at Work? A Study on Organizational Conditions Enabling or Discouraging Employee Voice7 cited
2021What’s in a (First) Name? Personized Advertising Messages Enhance Consumer Perceived Ethicality7 cited