References

• 2007Super-diversity and its implications5,762 cited
• 1993Reinventing government: how the entrepreneurial spirit is transforming the public sector3,317 cited
• 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
• 1993Excellence in public relations and communication management1,144 cited
• 2012Political participation and civic engagement: Towards a new typology1,100 cited
• 2014Reputation and Power848 cited
• 2009NEW PUBLIC MANAGEMENT IN PUBLIC SECTOR ORGANIZATIONS: THE DARK SIDES OF MANAGERIALISTIC ‘ENLIGHTENMENT’779 cited
• 1999Public Management Reform594 cited
• 2000Public Relations As Relationship Management560 cited
• 2011Reputation and Public Administration553 cited
• 2003Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators552 cited
• 1997Toward a Concept and Theory of Organization-Public Relationships531 cited
• 2013THE MANAGEMENT OF CHANGE IN PUBLIC ORGANIZATIONS: A LITERATURE REVIEW508 cited
• 2011The SAGE Handbook of Public Relations503 cited
• 2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services