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Impoliteness in negative online consumer reviews: A cross-language and cross-sector comparison
16 references·2 citing·45 second hop
Impoliteness in negative online consumer reviews: A cross-language and cross-sector comparison (2020)Impoliteness in negative online consumer …Tranßcripting: playful subversion with Chinese characters (2019)Tranßcripting: playful subver…Negative hotel reviews on TripAdvisor: A cross-linguistic analysis (2017)Negative hotel reviews on Tri…The bases of (im)politeness evaluations (2016)The bases of (im)politeness e…Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Hospitality and Tourism Onlin…User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software (2014)User-Generated Content as a R…The business value of online consumer reviews and management response to hotel performance (2014)The business value of online …On-line polylogues and impoliteness: The case of postings sent in response to the Obama Reggaeton YouTube video (2011)On-line polylogues and impoli…The YouTubification of Politics, Impoliteness and Polarization (2010)The YouTubification of Politi…Cross-cultural variation in the perception of impoliteness: A study of impoliteness events reported by students in England, China, Finland, Germany and Turkey (2010)Cross-cultural variation in t…Complaints online: The case of TripAdvisor (2010)Complaints online: The case o…A Genre Approach to the Study of Im-politeness (2010)A Genre Approach to the Study…“You Have No Idea What You are Talking About!” From e-disagreement to e-impoliteness in two online fora (2010)“You Have No Idea What You ar…Antecedents of Online Reviews’ Usage and Purchase Influence: An Empirical Comparison of U.S. and Korean Consumers (2009)Antecedents of Online Reviews…Chapter 4. Relational work and impoliteness: Negotiating norms of linguistic behaviour (2008)Chapter 4. Relational work an…Chapter 3. Toward a unified theory of politeness, impoliteness, and rudeness (2008)Chapter 3. Toward a unified t…Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations (2002)Managing rapport in talk: Usi…Sharing travel experiences on TripAdvisor: A genre analysis of negative hotel reviews written in French, Spanish and Italian (2024)Sharing travel experiences on…Business responses to positive reviews online: Face-work on TripAdvisor (2021)Business responses to positiv…Attitudinal effects of mere exposure. (1968)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis (2017)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Extreme case formulations: A way of legitimizing claims (1986)Politeness : Some Universals in Language Usage (1987)Discourse and Identity (2006)Online Damage Control: The Effects of Proactive versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms (2011)The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector (2015)If nearly all Airbnb reviews are positive, does that make them meaningless? (2016)Content Analysis: An Introduction to its Methodology. 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(1988)The Differential Effects of Online Word-of-Mouth and Critics’ Reviews on Pre-release Movie Evaluation (2010)Conceptualising electronic word of mouth activity (2011)Examining the influence of customer-to-customer electronic word-of-mouth on purchase intention in social networking sites (2018)Questions and politeness : strategies in social interaction (1978)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The discursive challenge to politeness research: An interactional alternative (2007)Rapport-Building Behaviors Used by Retail Employees (2008)Im/politeness, social practice and the participation order (2013)Principles of Pragmatics (2016)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Users of the world, unite! The challenges and opportunities of Social Media (2009)Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning (2017)Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation (2019)Forms of talk (1981)Lectures on Conversation (1995)Impoliteness Strategies (2015)The landscape of impoliteness research (2015)Impoliteness in polylogal interaction: Accounting for face-threat witnesses’ responses (2013)Self-praise in microblogging (2014)When is an email really offensive?: Argumentativity and variability in evaluations of impoliteness (2010)Conceptualising ‘the relational’ in pragmatics: Insights from metapragmatic emotion and (im)politeness comments (2011)Developmental Pragmatics (2014)Speech Acts (2016)Impoliteness (2017)
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References

  • 2015Hospitality and Tourism Online Reviews: Recent Trends and Future Directions641 cited
  • 2014The business value of online consumer reviews and management response to hotel performance599 cited
  • 2002Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations517 cited
  • 2014User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software426 cited
  • 2008Chapter 4. Relational work and impoliteness: Negotiating norms of linguistic behaviour310 cited
  • 2010Complaints online: The case of TripAdvisor305 cited
  • 2009Antecedents of Online Reviews’ Usage and Purchase Influence: An Empirical Comparison of U.S. and Korean Consumers255 cited
  • 2010A Genre Approach to the Study of Im-politeness213 cited
  • 2011On-line polylogues and impoliteness: The case of postings sent in response to the Obama Reggaeton YouTube video184 cited
  • 2008Chapter 3. Toward a unified theory of politeness, impoliteness, and rudeness182 cited
  • 2019Tranßcripting: playful subversion with Chinese characters167 cited
  • 2010Cross-cultural variation in the perception of impoliteness: A study of impoliteness events reported by students in England, China, Finland, Germany and Turkey153 cited
  • 2010“You Have No Idea What You are Talking About!” From e-disagreement to e-impoliteness in two online fora150 cited

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  • 2010The YouTubification of Politics, Impoliteness and Polarization147 cited
  • 2017Negative hotel reviews on TripAdvisor: A cross-linguistic analysis111 cited
  • 2016The bases of (im)politeness evaluations111 cited
  • Cited by

    • 2021Business responses to positive reviews online: Face-work on TripAdvisor28 cited
    • 2024Sharing travel experiences on TripAdvisor: A genre analysis of negative hotel reviews written in French, Spanish and Italian22 cited