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State Marketing: The Foreign Countries Experience in the Use of the Satisfaction with State Programs Methods
6 references·0 citing·23 second hop
State Marketing: The Foreign Countries Experience in the Use of the Satisfaction with State Programs Methods (2020)State Marketing: The Foreign Countries Ex…Exploring the Future of Russia's Economy and Markets: Towards Sustainable Economic Development (2018)Exploring the Future of Russi…Citizen Satisfaction with Educational Services: The Marketing Implications of Public Administration (2011)Citizen Satisfaction with Edu…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study (2008)Measuring Citizen Satisfactio…Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City (2004)Drivers and Consequences of C…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Principles and Practice of Structural Equation Modeling (1998)The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies (2005)The role of technology readiness in customers' perception and adoption of self‐service technologies (2006)An experimental study of public trust in AI chatbots in the public sector (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Prioritizing service attributes for quality up‐gradation of Indian railway stations (2012)Journey towards World Class Stations: An Assessment of Platform Amenities at Allahabad Junction (2016)Quality of service delivery at railway platforms: A case of Allahabad junction railway station (2020)Parent Involvement in Schools: An Ecological Approach (1991)Convergence Models of Evaluation Systems for Social Welfare Facilities (2015)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Public–Private Partnerships as a Mechanism of Financing Sustainable Development (2019)Industrial Districts and Industrial Clusters. Conceptual Approaches from Italian and Eurasian Experiences (2023)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 2004Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City264 cited
  • 2008Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study37 cited
  • 2018Exploring the Future of Russia's Economy and Markets: Towards Sustainable Economic Development19 cited
  • 2011Citizen Satisfaction with Educational Services: The Marketing Implications of Public Administration11 cited

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