References

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• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
• 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
• 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
• 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
• 2005A Strategic Framework for Customer Relationship Management2,094 cited
• 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
• 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
• 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
• 1996Determinants of customer satisfaction in retail banking861 cited
• 1984Modeling Choices Among Alternative Responses to Dissatisfaction436 cited
• 2001Cross-functional issues in the implementation of relationship marketing through customer relationship management433 cited
• 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh