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Fairness perception of ancillary fees: Industry differences and communication strategies · Study

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ArticleFairness perception of ancillary fees: Industry differences and communication strategies

Wujin Chu2020

Article2020

Fairness perception of ancillary fees: Industry differences and communication strategies

Wujin Chu · Jeongmin Lee · Chris Baumann

8 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Market Behavior and Pricing Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1979Prospect Theory: An Analysis of Decision under Risk 1988Prospect theory: An analysis of decision under risk 1985Mental Accounting and Consumer Choice 2008Mental Accounting and Consumer Choice 1975Procedural Justice: A Psychological Analysis 2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market 1981Psychological Reactance: A Theory of Freedom and Control 1976Procedural Justice: A Psychological Analysis

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Year2020

Typearticle

Published2020-03-14

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations8

Files0 public / 0

ShelfConsumer Market Behavior and Pricing

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doi10.1016/j.jretconser.2020.102092

openalex_workW3011298897

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